Project Manager, Content and Integrity Operations, Exploitation Problems

The Exploitation Operations team builds and manages product processes that support, defend, and protect our global community.

We strive to:
(1) Provide industry leading tech solutions that combat exploitation at scale.
(2) Deliver trusted technical solutions and support that exceeds expectations of victims and survivors of exploitation
(3) Ensure Meta is recognized as the most hostile online environment for people attempting to exploit members of our community.Project Manager, Content and Integrity Operations, Exploitation Problems Responsibilities

• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement next-generation community experiences through process, policy, and product improvements
• Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment
• Analyze data to identify user trends and malicious behavior and suggest recommendations to improve operations
• Use problem solving skills to resolve large and complex business problems
• Develop a deep understanding of content integrity issues, specifically Exploitation issues and how they affect our community and products
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
• Help create scalable policies and processes to solve complex business problems and ensure the safety of the community
• Build strong cross-functional partnerships to create better solutions for our community and users
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.

Minimum Qualifications

• 8+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
• Effective communication skills
• Experience communicating with and influencing a variety of audiences, including engineering and technical teams
• Experience managing and prioritizing projects end-to-end across various stakeholders and functions
• Demonstrable experience using sound judgment and exhibiting grace under pressure
• Ability to work with potentially graphic and objectionable content.

Preferred Qualifications

• Avid user of our Meta products
• Strategic thinker with analytical and creative problem-solving skills
• Knowledge of other programming languages, e.g. Python, R
• 2+ years of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools
• Bachelor's Degree

For those who live in or expect to work from California if hired for this position, please click here for additional information. LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com. $116,000/year to $168,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect