HCVR Food Service Associate, Brew Brothers (Part Time; Varied Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:                                          Food Service Associate

DIVISION:                                                           Food and Beverage

DEPARTMENT:                                                Employee Cafeteria, Food Market, Gordon Ramsay, Brew Brothers

GRADE/FLSA STATUS:                                H8 - Non-Exempt

BADGE TYPE/COLOR:                                 Key-Blue

REPORTS TO:                                                  Supervisor, Food Service; Dual Rate Supervisor, Food Service 

SUPERVISES:                                                    N/A

JOB SUMMARY:

As a Food Service Associate, you play a crucial role in providing excellent service to our restaurant guests.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests; provide guests with menus

• Take guests’ food and beverage orders; give orders to kitchen personnel

• Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts

• Deliver checks, handle cash, and comp check transactions

• Two-minute table turn times

• Build relationships with guests

• Ensure service recovery activities 

• Delight our guests with outstanding service

• Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale

• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions 

• Take drink orders, communicate with the Bartenders, and present drinks to guests

• Handle money according to procedure

• Complete pre-, running, and post-shift side-work requirements

• Maintain a neat, clean, organized, safe, and comfortable environment for our guests

• Monitor guest consumption of alcohol and intervene as needed according to guidelines

• Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

• Receive payment by credit cards, comps, cash, or automatic debits

• Issue receipts, refunds, credits, or change due to guests

• Record tips from credit cards, automatic debits, and comp transactions

• Responsible for the proper settlement of all guest checks 

• Operate a cash register 

• Tabulate bills using calculators, cash registers, or optical price scanners

• Balance register and paperwork at the end of the shift

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

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MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required

• Six months of prior food service experience is preferred

• RASP certification is required*

   

*Can be completed within 30 days of the hire date

• Must demonstrate the following essential knowledge and skills:

• Legible handwriting

• Beverage and food service knowledge

• Ability to carry food and beverages safely and professionally

• Must be familiar with tray service

• Ability to add, subtract, multiply, or divide quickly and accurately

• Excellent guest service and communication skills are required

• Must be able to complete cash and charge transactions

• Willing to learn and be adaptable

• Attention to detail/observant

• Documented teamwork behaviors and attitudes

• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

• Must be able to be on feet for an 8-hour shift

• Must be able to carry and balance food service tray

• Must be able to attend to multiple priorities simultaneously

• Must be able to lift and carry up to 25 pounds constantly