Go To Market (GTM) Strategy Specialist & Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking to add a star performer with experience in Technology/SaaS, to evaluate and help improve our Go To Market activities. The Global GTM Programs team runs critical cross-functional initiatives that will improve how we sell to and serve our customers.  

As a Go To Market (GTM) Strategy Specialist & Program Manager, you will develop recommendations across a wide variety of go-to-market challenges, run fact-based analyses, and present to senior-level leaders for buy-in. You will work closely with cross-functional partners to scope programs, define critical paths to solving unstructured problems, and co-develop actionable recommendations. The ability to communicate and work collaboratively with a variety of teams and personalities is essential. 

This is a fantastic opportunity to play a key role in shaping the design of how ServiceNow interacts with customers and enable our Planning to be grounded in the long-term growth strategy of the business. If you have a stellar background in consultancy and tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you. 

In this role you will... 

• Identify where we have opportunities in our Go To Market to improve our efficiency and effectiveness, and meet more of our customers’ needs 

• Work cross-functionally to structure problems, drive solutions, and actionable recommendations to refine our overall Go To Market  

• Help drive the definition, measurement, and tracking of key strategic programs  

• Conduct discovery research, including stakeholder interviews and rigorous data analyses   

• Independently lead various program workstreams with coaching and support from the team and manager  

• Create presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy  

• Ensure the voice of the customer and the field is reflected in how we evolve the GTM roles across our business 

• Provide regular updates on the program to senior management stakeholders 

Qualifications

We are looking for... 

• 3-5 years in similar positions at fast-growing technology company / top-tier strategy consulting firm  

• Bachelor���s Degree in Business or related field  

• Highly analytical and intellectually curious about data analysis, trends, and insight generation  

• Proficient in Excel to conduct analyses; strong analytical and problem-solving skills  

• Experience with data visualization (e.g., Tableau) tools a plus  

• Evidence of having established programmatic efforts that span across functions 

• Demonstrated track record as a strategic thinker – able to work in the details and grasp the ‘big picture’  

• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing  

• Energetic self-starter with a proven track record for getting things done in a high-growth environment 

• Focused on results