Director of Strategic Partnerships

About Trove Recommerce

Trove powers resale for the world's most beloved brands, extending the life of millions of products and creating more inclusive, less wasteful business models. Trove is the market leader in branded resale and trade-in for world-class brands and retailers such as Canada Goose, lululemon, Patagonia, REI, Levi’s, Arc’teryx, Allbirds, and more. Through its proprietary Recommerce Operating System, Trove is accelerating the shift toward more sustainable business models, foundational for circularity. Over the last decade, Trove has equipped leading brands with technology and operations to create and scale branded resale programs by enabling customer trade-in of items, single-SKU identification and condition grading, site build and maintenance, and customer data collection, analytics and reporting. A Certified B Corporation, Trove is pioneering a new era of retail essential to a more sustainable future.

Recognized by FastCo in 2023, 2022 and 2020 as one of the World Changing Ideas Awards and one of the World's Most Innovative Companies, we continue to gather accolades for our innovative resale technology. In 2023, Trove was recognized as winner for Best Use of Emerging Technology by Modern Retail and selected by Inc as 2023 winner for larger businesses that have grown significantly without losing their focus on serving the best products. The Leading 100 selected Trove as 2023 Trailblazer of the Year for breakout technology startups that are driving innovation in fashion and retail. 

About The Role

The Trove Partnership team engages our partners to successfully connect them to Trove’s platform and offering to grow their recommerce businesses, demonstrate ongoing value of Trove’s service, and drive their loyalty and retention. This critical function is responsible for supporting new and existing partners, working closely with cross functional teams and providing ongoing partner support including commercial renewals. The Partnership team ensures a best-in-class recommerce experience to drive innovation and partner success. The Partnerships Director leads a team of Partnership Managers to deliver outsized impact at scale and drive recommerce innovation.  

What You’ll Do 

• Owning the post-sales and onboarding partner relationships with Fortune 500 retailers and brands
• Act as a trusted thought leader to partners and create aligned account plans to grow their resale channel by delivering best practices, consultation and driving towards business outcomes in monthly business, marketing and strategy reviews 
• Build your team and influence the broader company to deliver value to our partners at scale with repeatable partnership management playbooks and materials
• Driving company efforts to strategically and rapidly expand and deepen our existing brand partner relationships and associated revenue
• Partnering with the Product, Operations and Analytics teams to develop a set of recommerce best practices and thought leadership materials that can be strategically delivered across multiple partners
• Developing, owning and improving partner health scores, KPIs, and OKRs
• Developing supply and demand models to help partners plan and internal operations teams prioritize capacity
• Supporting the business development team to sign new partners and complete new partner SOWs
• Owning and maintaining contract renewal negotiations (MSAs and SOWs)
• Drive internal prioritization across Analytics, Business Development, Operations, Product, and Engineering teams to meet partner requirements 
• Identifying opportunities for partners to act as Trove advocates (e.g. testimonials, case studies) and continuously gain support from the core business
• Maintaining a high level of professionalism, empathy, and business acumen across multiple partners at one time
  
  

Experience You Bring

• Experience in ecommerce, retail, brand, SaaS, or consulting
• Demonstrated experience of managing multiple commercial relationships
• Experience managing and delivering results in small to medium sized high-performing teams
• Demonstrated experience supporting technical product roadmaps, implementing software applications and/or providing strategic advisory services
• Proven track record of driving strategic alignment between external and internal stakeholders and communicating to C-suite level stakeholders 
• Demonstrated experience of managing multiple, complex workstreams at once
• Strong interpersonal skills. Comfortable communicating to business leaders in a clear and effective manner
• Influence. Proven track record of influencing complex, cross-functional decisions among both internal and external stakeholders 
• Flexibility.