Director, Store Operations & Process Improvement

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The Director, Store Operations & Process Improvement, will influence the Americas region through consistent foundational operational guidelines and structure. They will lead the creation and implementation of store operations standards throughout the region by fostering strong partnerships, providing clear communication, and driving accountability.  They will instill an operational component to all cross-functional partners to optimize all store facing initiatives.   As a key stakeholder on the Americas retail team, they will collaborate throughout the retail organization to help scale tools and resources to operational partners.  They will develop and deploy the retail digital Omnichannel strategy in partnership with retail operations, fulfillment, IT, marketing and merchandising to support an integrated best in class customer experience across various channels.  They are a visionary leader who "connects the dots" around business and consumer insights and articulates omnichannel concepts and solutions in a clear and compelling way.  They will drive process improvements across store operational and omnichannel processes.

This role has direct impact to the success of the Under Armour Retail and E-commerce business unit as it drives increased synergies between the channels and also drives net new Omnichannel revenue.
 

Your Impact

•    Monitor overall health of the Omnichannel applications/program
•    Own, understand, and partner on forecasting KPIs related to Omnichannel, including initiative performance
•    Responsibility to partner with store operations and finance to review accreditation rules for omni sales and returns made in store matched with incentive policies to drive a best in class customer experience
•    Responsible for leading and implementation of RFID roadmap to help drive efficiencies through the business.
•    Consistently seeks to improve processes and reduce non customer-facing tasks to help further amplify a customer first experience.
•    Create strategic and financial models to articulate business value
•    Facilitate workshops, ideation sessions, decision-making
•    Lead strategic review of solution development; provide clear and timely feedback to ensure experiences, technology and marketing solutions are delivered on-strategy
•    Responsible for the development and maintenance of all store operations standard operating procedures and influencing field leadership to ensure consistent implementation across Factory House and Brand House stores in the Americas Region
•    Lead the Store Operations team in optimizing cross-functional workflows that equip our teammates to execute daily operations effectively and efficiently
•    Develop solutions and long-term strategic plans aligned with long term organizational goals
•    Coach and develop a team of strong leaders and high performers. Create, model, and support a culture of excellence in execution, continuous improvement, and collaboration.
•    Leverage project management practices to ensure project success 
•    Build influential relationships with leadership across other departments, including IT, Supply Chain, Merchandising, Marketing, and Finance among others
•    Align operational standards and resources 
•    Manage priorities of execution based on timeline targets and vision and be able to adjust and refocus within project timeline
•    Analyze and support daily retail operational functions throughout the region, new store openings, store supplies, inventory control, and store processes
•    Consolidate business requirements when introducing new retail tools/resources
•    Manage budgets/expenses and financial planning for operations team
•    Manage the o