Customer Service and Safe Ride Program Analyst (Administrative Analyst/Specialist Exempt I)

Position Summary

Lead Transportation Services at SDSU!

Are you a natural leader with a passion for service and operations? Join San Diego State University’s dynamic team as a Customer Service and Safe Ride Analyst (Administrative Analyst/Specialist Exempt I), where you’ll play a key role in delivering safe, efficient, and customer-focused transportation solutions to our vibrant campus community.

Key Responsibilities:

As the Customer Service and Safe Ride Analyst, you’ll oversee essential programs that support daily campus life, including:

• Parking Permits & Citation Appeals: Lead a dedicated team that manages parking services with professionalism and empathy. You’ll provide guidance, resolve complex issues, and ensure a smooth, respectful experience for all.
• Safe Ride Program: Take charge of SDSU’s on-demand shuttle service, ensuring timely, safe, and reliable transportation for students and staff, especially during late hours or special events.
• Customer Experience: Be the go-to problem solver for unique or challenging situations. You’ll balance policy with compassion to deliver exceptional service and build trust with the campus community.
• Operational Excellence: Develop and maintain clear standard operating procedures, team handbooks, and internal policies that support consistency, efficiency, and accountability.

What We Offer:

• Impactful Work: Help shape the daily experience of thousands of students, faculty, and visitors.
• Supportive Environment: Join a collaborative team that values service, innovation, and continuous improvement.
• Professional Growth: Opportunities for training, development, and advancement within a respected university system.

If you're ready to lead with purpose and make a difference in how SDSU moves, we’d love to hear from you!

Position Information

• This is a full-time (1.0 time-base), benefits eligible permanent/probationary position.
• This position is designated exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 11:00 a.m. to 7:30 p.m., but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego.

Department Summary

Parking & Transportation Services (PATS) is a department in the division of Safety and Community Empowerment in Business and Financial Affairs. PATS employs 18 professional staff and a team of student assistants.

PATS provides comprehensive mobility services, solutions, and planning for the SDSU community. We employ a diverse team of professionals who coordinate and deliver parking, transit, micro-mobility, car sharing, vanpooling, and other transportation needs. Our staff provide information and customer service to our campus community for permits, citation appeals, defensive driving and overall support for our parking management database used by our community for managing their parking accounts. PATS manages many vendor contracts in order to deliver services efficiently, affordably, and professionally.

PATS Parking Representatives are responsible for the enforcement of parking rules and regulations on campus, in addition to providing parking and traffic support for numerous events. Our Parking Representatives provide enforcement through foot patrol and license plate recognition software. Our student assistants provide office support and support services with Parking Representatives through parking enforcement and special event support.

For more information regarding the Department of Parking & Transportation Services, click here.

Education and Experience

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods.

This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Key Qualifications

• Bachelor’s Degree is preferred.
• 3-5 years in customer service, sales, and other administrative roles is preferred.
• Parking, Tran