Remote Call Center Sales Representative (Texas)

Employment Category

Regular, Full-time

Travel Requirements

None

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Contacts customers via telephone, and attempts to sell product Maintenance and Protection Agreements
• Contacts and engages decision-makers, and applies skill sin the area of communication, customer service and problem solving
• Delivers a sales presentation that is partially scripted, using ad-libs as needed, and adapts to change quickly
• Offers the best value for the customer in terms of price, discounts, multiple and additional products and maximum term
• Stresses features and benefits of the Protection Agreement
• Fields questions and overcomes specific objections raised by customer
• Corrects customer information on record when appropriate
• Closes the sale and is respectful of the customer's rights
• Mails proposals and literature when requested
• Follows through and calls back per commitments
• Works with other team members to provide the highest level of customer service and meet team goals
• Complies with and adheres to selling policies, procedures and Company ethics
• Completes leads, sales processing and recording
• Performs other duties as assigned

REQUIRED SKILLS:
• Ability to complete internal documentation
• Ability to present information to and communicate with customers and Associates
• Ability to add, subtract, multiply and divide units of measure
• Ability to apply reasoning and comprehension to carry out simple written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations, and occasionally interpret and adapt to customer's needs and find solutions that are outside of the standardized situations
• Ability to perceive and demonstrate good intuition
• Ability to be assertive, self motivated and possess drive
• Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
• Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
• Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

PREFERRED SKILLS:

• Sales experience in person or over the phone  

JOB REQUIREMENTS:

• High school diploma or equivalent
• Less than one year of related experience
• 18 years of age or older





 

Job Function

Call Center

Years Experience

0 - 1 Years Experience

Country

United States

Location City

San Antonio

Work-In City

Remote

Work-In State

Texas

Work-In Postal Code

Remote

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#Remote, #CallCenter

Company Brand

Sears Home Services

Compensation Range

$14.00

Additional Compensation Explanation

Hourly (H); Performance Range Plan (P); Base plus commission (C); California Commission Associates (Both C & D); paid hourly rate and may earn commissions and incentives