Customer Service Coordinator with French and German

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

 

At Keysight, Inclusion, Equity & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

 

We are looking for a TEMPORARY people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!

 

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process.

What will you be doing?

 

• Managing customer requests such as end-to-end order status management, for example:
  • System solutions quote creation based on input from account manager and project manager (CRM Salesforce, Microsoft Excel and Word)
  • System solutions order creation based on input from customer, contracts and revenue lead (DBMS Oracle)
  • Manage complex solution project changes in close alignment with solutions specialists
  • Monitor end-to-end order process status and ensure closure
  • Resolve questions around invoicing requirements, contract issues, revenue recognition
• Resolving problems by applying established policies, procedures and tactics
• Determining and developing new or improved approaches to processes or tasks
• Exercise sound planning and judgment when managing client requests

What we offer

 

A place within an exciting company! At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world.

 

Our benefits are:

• Competitive salary based on experience
• A highly attractive benefits package
  • Lunch vouchers
  • Private health insurance
  • Childcare allowance
  • Gym Funding
  • Keysight Results Bonus
  • Stock Purchase Plan
  • Life insurance
• Flexible working hours and working from home days
• Individual training curriculum and development opportunities

 

For more information about Keysight see the link to our culture and Spanish Benefits.

Job Qualifications

 

• Language requirements: Native French and German and Fluent English. Italian will be a plus. 
• Minimum of 2 years relevant experience in a complex, fast-paced customer service environment
• Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
• Able to communicate effectively with a variety of internal and external st