Patient Services Specialist Harborview Ear/Nose/Throat Clinic

Job Description

Harborview - Ear/Nose/Throat Clinic has an outstanding opportunity for a Patient Services Specialist 2.

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)

• Day Shift

• Mondays- Fridays 8:00am-4:30pm

DEPARTMENT DESCRIPTION

Located at Harborview Medical Center, our specialty clinic assesses and treats patients with routine and complex disorders, conditions and cancers of the ear, nose, throat and related structures of the head and neck. 

Our highly-trained surgeons, speech pathologists, nurses and support staff work hard to provide each patient with individualized treatment and information to support the healthiest outcome possible.

We also provide diagnosis and treatment for voice and swallowing conditions, sleep surgery, and complete audiology services, including diagnostic hearing evaluations and advanced hearing aid technology.

POSITION HIGHLIGHTS

• Conveniently located near public transportation

• Make a difference for the patients and employees we serve

• Opportunity to provide career growth

PRIMARY JOB RESPONSIBILITIES

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging  

• Scheduling provider and ancillary service appointments

• Obtaining patient demographic, financial, and clinical information

• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery

• Other duties as requested

REQUIREMENTS

• High school graduation or equivalent

• AND

• One year of healthcare, administrative, or customer service experience

• OR

• An equivalent combination of education/experience

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

ABOUT HARBORVIEW MEDICAL CENTER

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine.  It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County.  It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. 

Challenge. Collaboration. Compassion.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$21.82 hourly

Pay Range Maximum:

$29.41 hourly

Other Compensation:

-

Benefits:

For inf