Audiences Server Senior Engineering Manager (Health, Beauty & Professional Services)

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Health, Beauty & Professional Services team at Square is responsible for building and operating backend services that power our point of sale software across mobile and web. Our software and hardware are used by millions of merchants and their buyers to make commerce easy. 

Our server engineering team owns the backend that powers all of Square Appointments and Invoices products. Combined, our backend systems see billions on processing volume a year, and contribute a significant chunk to Square gross profit. We're integrated into Square's point of sale apps on Web, iOS, and Android. The year ahead will see the team build out more powerful automation and prioritization tools for upmarket businesses, as well as ways to enable fitness businesses to use Square. 

As a Senior Engineering Manager on the team, you will lead an engineering team of Backend engineers and engineering managers. You will represent your team across the organization, working closely with cross functional partners across design, product, marketing, data science and risk. You will go deep to understand the needs of businesses of all sizes and ensure our platform is architected to help any seller onboard and use our product successfully. You will work with your team to create remarkable seller-facing experiences and deliver an intuitive and extensible platform for internal stakeholders. This impactful and visible role requires a leader who can build a long-term vision for the space, drive execution, and establish credibility and influence across Square’s ecosystem of products. Sound like you? Read on.

You will...

Play a key role in building a business operating system used by millions of sellers and their buyers

Work with teams of engineering managers, engineers and product managers across the Square ecosystem to build world-class software

Lead structure and process changes to ensure teams scale with minimal overhead

Work cross collaboratively with product managers and designers to help define and iterate on our product & engineering strategy 

Support the team in achieving quality and stability at massive scale

Mentor engineers and managers and help cultivate their career aspirations

Instill a sense of customer empathy within your team

Qualifications

Must Haves:

• 8+ years relevant software development and systems design experience with hands-on engineering experience on large Backend systems

• 4+ years of experience as a Software Development Manager; 2+ years managing managers. Experience managing staff or principal engineers. 

• Experience with working on and managing teams that worked on and operated business critical distributed systems infrastructure

• Experience effectively managing demanding stakeholders and partner relationships.

• Technical to the point of having clarity with principal engineers and engineering leaders on architecture and engineering strategy decisions.

• A good mix of process orientation and bias to action.

• Skilled in collaborating across functions and possesses the abilities to think critically, communicate clearly, and make difficult decisions and tradeoffs either independently or in a coordinated manner.

• Experience in building a team, defining its mission, and executing on its goals. Able to demonstrate going through the whole full lifecycle of recruiting, mentoring, and retaining great people that fulfill this mission.

• A track record of achieving business and