Assistance Payment Training Supervisor

Compensation Range

$75,067.20 - $95,097.60

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Job Description Summary

Responsible for leading the division’s training team and identifying future training initiatives. Provides direct supervision for agency trainers and program resource specialist. Oversees the cross departmental training for eligibility teams located in other divisions.

The Weld County Department of Human Services (WCDHS) employs over 450 workers, who have the skills, passion and drive to service Weld County citizens in 31 incorporated municipalities and across almost 4,000 square miles.

Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.

Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.

Values: Accountability – Integrity – Service – Communication - Innovation

Weld County Department of Human Services’ greatest asset is our staff.




The Ideal Candidate will possess the following traits:

• Resourceful and determined.
• Solid leadership skills.
• Understanding of effective training and learning in a classroom setting.
• Excellent communication skills- the ability to communicate in a clear and
concise manner using positive language.
• Effectively utilizes problem solving skills, creativity, and critical thinking.
• Experience troubleshooting cases in the Colorado Benefits Management
System (CBMS).

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Job Description

Supervision (50%):

• Directly supervises the daily activities of assigned Training Resource Specialist and Program Resource Specialist.
• Provides leadership, guidance, and ensure a high level of performance and compliance with County, State, and Federal rules and regulations.
• Oversees and directs classroom management.
• Audits classroom instruction and ensure consistent training application across all training programs.
• Ensures that a seamless process for transitioning through training courses is clearly outlined, to include defining trainee expectations and tracking trainee outcomes as they transition from training to working independently.
• Defines and schedules over the shoulder support programs based on staff needs.
• Creates a clear and consistent mechanism for capturing and providing trainee performance feedback and progress reporting to both the trainee and the trainee’s direct supervisor.
• Provides technical support of help desk ticket processes, case troubleshooting, CBMS reports, and system merges.
• Supervises the management of both confidential and Address Confidentiality Program (ACP) cases for the Assistance Payments Division.
• Addresses employee concerns and resolves problems, and when necessary, in collaboration with department administration and County Human Resources.
• Assists in developing educational and professional development opportunities for staff.
• Provides timely, honest, and positive coaching, feedback, and performance evaluations.
• Creates an environment that fosters a high level of employee engagement within the division by ensuring staff are provided adequate resources, clear expectations, and frequent communication.

Program Oversight (40%):

• Oversees the development, implementation, and evaluation of all trainings specific to public assistance benefit programs, division policies and procedures, eligibility system usage such as CBMS or HSConnects, and any other trainings needed to ensure successful outcomes for eligibility programs administered by the Assistance Payments Division.
• Works directly with the Staff Development Division to administer county training as required by the State.
• Evaluates the effectiveness of the training provided to increase engagement, learning and retention.
• Ensures random reviews of trainings and procedures are performed for accuracy and compliance with established standards.
• Research and compiles information in instructional areas, prepares appropriate educational materials, remains current with new information and standards in the training field, and trains new staff members in training techniques and methodologies.
• Evaluates training/educational programs to appraise the success of the programs in meeting training objectives and recommends revisions or additions when necessary.
• Uses tracking data to identify trends in training volume and adjust staff schedules according to flow and need.
• Uses investigative and analytical abilities to identify operational efficiencies.
• Assists leadership in creating and