Manager - Convention Services & Catering

Company Description

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

The Encore Boston Harbor Manager - Convention Services and Catering is responsible for generating group catering sales revenue for the Resort and overseeing the successful organization and coordination of group room sales and events.  The Manager provides accurate and timely event information to the various Resort and Food & Beverage departments regarding group program details to provide outstanding guest experience with maximum effectiveness for the Resort.

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and upheld. Encore Resorts Core Values include:

• Care about everyone and everything
• Show never ending attention to detail
• Take responsibility; don't leave it to others
• Always strive to be better

• Complies with all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. 
• Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. 
• Facilitates communication throughout the property by attending regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Details and upsells Hotel Sales convention group contracts, produces convention Group Resumes, manages room inventory for group room blocks, meets all contract deadlines to ensure smooth on-site operation of convention program.
• Constantly maintains five star rating on post-convention surveys and embodies model behavior.  
• Achieves or exceeds monthly catering only sales goals. 
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.

• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Generate Catering Sales by daily prospecting via email, phone, canvassing, and hosted lunch and learns.
• Develop and grow relationships with key accounts to maximize sales potential.
• Experience selling to a wide cross section of channels (i.e. corporate, medical, athletics, bridal, education, retail, etc.) with a focus on B2B sales.
• Utilizes knowledge of local/regional sales opportunities to drive group sales and event catering revenue
• Well versed in Delphi sales application an all functionalities.  Maintain all account information in Delph, creating group profiles, profiles, contracts and client correspondence.
• Review of hotel facilities and services with client; conduct site inspections
• Coordination of meeting requirements, create and distribute Meeting Event Orders and group resumes to appropriate departments and staff
• Possess strong creative and analytical skills to create and assess impact of sales and marketing programs.
• Provide regular sales updates on production achievement
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications

JOB REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and