System Operation Technical Trainer & Developer - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

 

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

 

Posting End Date: 08/12/2025 at 11:59PM HST

 

BRIEF POSTING DESCRIPTION:

The P RZ OPERATIONS TRAINING Department of the P OPERATIONS PERFORMANCE Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)

 

JOB FUNCTION:

Responsible for developing, maintaining, and conducting training programs, materials, and scenarios relating to the technical skills for System Operators, System Operation Shift Supervisors, and Switching Coordinators for Oahu, Maui and Hawaii islands.  Provides status updates, measures personnel progress, and effectiveness of programs. Evaluates participant’s proficiency and qualification into the position.

 

Utilizes continuous improvement best practices such as LEAN Six Sigma to enhance and achieve high performance with a safety mindset and operational excellence, to cultivate change to ensure employee competencies; and ensure through training activities our Company’s service promise and standards, WeConnect philosophies, decision priorities, and core Company values permeate through the Division’s daily activities.

 

ESSENTIAL FUNCTIONS:

• System Operator Training Program & Curriculum
  • Evaluates the training needs of the Operating personnel including Distribution, Transmission, Generation, and Supervisory Operators. Develops and delivers a comprehensive training program to meet the department’s goals, performance metrics, and enhances the organization’s capability.
  • Formulates structured individual lesson plans, develops the training goals and development plans, delivers appropriate training, and measures performance against company standards.
  • Develops curriculum and materials for all Operator training programs (i.e., training manuals), including annual refresher training, new equipment training, and identifies complementary, supplementary and/or alternative training providers, modes and resources. Updates existing manuals, standard operating procedures, and job aids, as needed.
  • Evaluates the effectiveness of training plans and programs in relation to established training objectives and performance measures and incorporates appropriate strategies for continuous improvement and performance gaps.
• Training Development Programs
  • Prepares a multi-year program identifying current skills gaps, job task analysis, mandated annual skills trainings, and upcoming technology enhancements, and procedures.
  • Conducts and/or supervises classroom training for the Control Center personnel during their training period(s) using the training materials contained in the training programs and facilitates group training sessions and training evaluation. 
  • Creates and maintains the system operation restoration plans manual and administration of the annual refresher training and table-top exercises.
• Training Simulation Development and Management
  • Creates and administers training scenarios and simulations in Energy Management System (“EMS”) and Advanced Distribution Management System (“ADMS”). Administers and maintains the associated EMS/NMS/ADMS training simulators. Assesses and identifies process behavior, knowledge gaps, and system response.
• Training Metrics and Key Performance Indicators (“KPI”)
  • Maintains training records for all mandated and required trainings. Monitors completion dates, training sessions, lesson plans, and test scores.
  • Completes ad-hoc reports on metrics and effectiveness of programs. Ensures reliable/valid testing procedures, maintains training records and provides status reports. 
• Learning Management System (“LMS”) Administration
  • Creates and manages the day-to day eLearning courses in accordance with the organizational strategy in the LMS. Updates, publishes, and maintains LM