Field Service Engineer North West

<h3>Description</h3> <p><strong>Are you ready to power the future? </strong></p><p>At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. </p><p>Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. </p><p>With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. </p><p><strong>Location:</strong> North West Italy</p><p><strong><u>What will you be doing?</u></strong></p><ul><li>Provide on-site, on-line, phone, chat or email support to customers when needed</li><li>Resolve issues over the phone with qualified personnel when on-sit</li><li>Troubleshooting and resolution of complex calls or service cases with higher knowledge demand</li><li>Make sure every issue, call, case is documented in the database</li><li>Replace or assist in replacing SolarEdge products at the field</li><li>In collaboration with pre-sales team propose alternative system designs to achieve better functionality of the system</li><li>Travel to installers or end-user customers to provide service or provide emergency repair service</li><li>Assist in commissioning of residential or commercial Solar Systems</li><li>Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors</li><li>Manage the monitoring database of customer installations</li><li>Run training sessions with SolarEdge customers</li><li>Advise customers concerning equipment operation, maintenance, or programming</li><li>Establish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on-site</li><li>Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM</li><li>Engage in the monitoring and troubleshooting support, supervision and coordination of customers Solar Power Plants</li><li>Management of general daily on-site issues, reporting and site work deliverables to the Field Service Team Leader &amp; Area Sales Manager</li><li>Assist the sales team in technical areas and other needs to close deals</li><li>Planning and preparation of site work, managing and updating these internally and to the customers</li><li>Evaluate customer needs with the support manager in the areas of service, training, logistics and planning and execute the plan to fulfill them</li><li>Identify product, documentation and other issues impairing customer satisfaction and work with the HQ to improve them</li><li>Use and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools, Document all activities in (CRM) CREdge or other database platforms</li><li>Select, collect and analyze site data to identify HW/SW issues</li><li>Approve Tier 1’s RMA cases</li><li>Provide technical assistance and support to Tier 1 escalations</li><li>Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ</li><li>Work with Area Sales Manager</li><li>Work with regional Field Service Team Leader</li><li>Owns customer satisfaction with SEDG technology</li></ul> <h3>Requirements</h3> <ul><li>Technical engineering background – preferably gained in an electrical/photovoltaic engineering field</li><li>2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing role</li><li>Valid driver license</li><li>Traveling to sites within Italy, but also international travel may be required</li><li>Self-contained and self-organized working style</li><li>Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!</li><li>Self-starter and quick learner</li><li>Customer-oriented with excellent communication skills</li><li>Ability to multitask in a very fast-paced environment</li><li>Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.</li><li>Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers, and managers:</li><li>Excellent interpersonal verbal and written communication skills. </li><li>Fluent in English and local language – both written and spoken</li></ul> <h3>Position email</h3> None