About Invesco

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

What’s in it for you?

Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including: 

• Flexible paid time off

• Hybrid work schedule 

• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution 

• Health & wellbeing benefits 

• Parental Leave benefits 

• Employee stock purchase plan

Job Description

About the Department/Team:

The customer experience team are a diverse team of highly motivated, flexible individuals. We’re passionate about supporting each other and making our Business Partners (Customers) and Tech colleagues lives easier by partnering to create exceptional technology experiences for all Invesco employees.

​​​​​​​We provide local technology related service and support, addressing key issues as they arise and proactively identifying opportunities for improvement and quality assurance based on customer insights. We focus on customer success through effective communications, developing self-service, technology adoption and learning resources.  We champion core technology applications and services through testing, piloting and early life support considering process improvement opportunities, and new and innovative ways to get feedback and act on it. 

About the Role:

We are seeking a detail-oriented and customer-focused Mobile Device Specialist to join our team. This role is responsible for the end-to-end lifecycle management of mobile phones and iPads, including deployment, support, and coordination with internal and external partners. The ideal candidate will have a strong understanding of mobile device technologies, excellent organizational skills, and the ability to collaborate across teams to ensure seamless service delivery.

Responsibilities of the Role:

• Deploy, configure, and support mobile phones and iPads for employees across the organization.
• Manage inventory, asset tracking, and lifecycle processes for all cellular devices.
• Partner with internal teams including Internet Mobile Engineers, Billing Account Managers, and CX support teams to ensure efficient service delivery.
• Serve as a liaison with cellular carriers and external partners to manage service plans, troubleshoot issues, and coordinate escalations.
• Maintain accurate records of device assignments, returns, and replacements.
• Support mobile-related projects, including device refreshes, policy updates, and technology rollouts.
• Contribute to process improvements and documentation related to mobile device management.
• Provide end-user support and training as needed.

Requirements for the Role:

• 2+ years of experience in mobile device support, IT support, or a related field.
• Strong knowledge of iOS devices, MDM platforms (e.g., Intune, JAMF), and mobile carrier services.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Experience working with cross-functional teams and external vendors.
• Strong attention to detail and commitment to customer service.

Additional Requirements for the Role:

• Experience with enterprise mobile deployments and asset management tools.
• Familiarity with billing reconciliation and mobile usage reporting.
• Knowledge of SMS Archiving and Smarsh
• Previous experience in a hybrid work environment.

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as o