Salesforce Architect

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.  

Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community. 

For over 10 years, we’ve built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.  

One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women’s initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares. 

We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women’s empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series. 

We’re also a great place to work. For five years in a row, we’ve been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility! 

Think you’d be a good addition to our team? Explore our available positions here. We’d love the chance to get to know you.  

At Definitive Healthcare, the Salesforce Architect is a hands-on technical leader who recommends and designs end-to-end solutions to complex customer problems using Salesforce and other sales and marketing technologies. This highly visible role will be a key player in ensuring our direction is aligned with other enterprise system priorities, including marketing, financial and human resource approaches. 

You will work with leadership to set priorities, and then own the roadmap, oversee releases and projects, and manage the developers and admins. Among other duties you will:   

• Lead architecture discussions with senior management, contribute to discovery workshops, and make major design decisions. 
• Develop a CRM and technology strategy, target architecture, and roadmap to get there. 
• Lead technology and solution selection, including working on proof-of-concepts.
• Own vendor relationships, including outside consulting support.
• Manage projects to deliver business requirements on time and on budget. 
• Lead or participate in business requirement-gathering and process or system analysis, including the technical aspects of business requirements. 
• Lead technical design sessions and translate requirements into well-architected technical solutions that best leverage the Salesforce platform.
• Document and present solutions to project teams, stakeholders, and senior leadership, in each case at the appropriate level and detail and using industry standard tools as needed (e.g., solution architecture documents, architectural and infrastructure diagrams and solution design documents)
• Support and advise project teams (e.g., recommend and/or validate technical design decisions, advise on technical issues)
• Ensure appropriate integration patterns are used, solutions will scale and handle large data volumes, and we meet all security, privacy, regulatory and performance requirements.
• Oversee implementations, determine environmental and release strategies, ensure best practices are followed, and advise project teams when they have issues and unexpected obstacles.  

GENERAL BUSINESS AND SOFT SKILLS 

• Big-picture thinking – You must solve immediate challenges while keeping an eye on the business objectives, the existing IT landscape, longer-term technology trends, and the needs of the team.  
• Strong relationship-management skills – You will be both internal and external facing, so you need rapport with the internal team, the end-users of the platform, and with senior management. 

TECHNOLOGY-RELATED JOB REQUIREMENTS 

• Full lifecycle experience creating the solution design and architecture for multiple large and compl