Partner Research & Success Manager

Partner Research & Success Manager

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere.  In person attendance is required for one week during the year for Truveta Planning Week.

For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote

Who We Need 

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. 

This Opportunity 

The Partner Research & Success Manager will report to our Director of Partner Research and Success on the Partner Research and Success team. They will focus on facilitating strategic engagement and expansion of relationships with life science clients, academic institutions, and healthcare systems. These critical partnerships represent Truveta’s foundational learning community. The Manager will participate in the onboarding, training, education, and encouragement of Truveta’s customers. 

Responsibilities

• Support a portfolio of Truveta customer relationships across a range of research projects. This includes new customer onboarding, ongoing customer education and training, conducting simple and complex data queries, and responding to ad-hoc customer requests.
• Collaborate with the Partner Research and Success team in meeting internal and external demands by providing project management support. Develop targeted action plans, track progress towards key deliverables, identify any risks, etc. 
• Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers. 
• Build operational efficiency. Collaborate with the broader team to maintain and improve internal team processes, standards, and workflows. 
• Contribute to client growth. Facilitate programing that ensures customers receive maximum value from their engagement with Truveta. 
• Proactively identify and raise potential workflow issues; develop and provide recommendations for resolution. 
• Maintain internal visibility at Truveta as a customer advocate and voice. 
• Occasional but mandatory domestic travel (~5x/yr). 
• The ability to attend virtual meetings that align across US time zones with a preference for PST as that is where most Truveta employees are based. 

Required Skills

• 4+ years of experience working in a field which developed exposure to and understanding of real-world data (RWD), real world evidence (RWE), public health research, or regulatory submissions.  
• 2+ years of experience in customer success, account management, or consulting, ideally with a focus on life science customers. 
• Strong project management skills, great written and oral comm