Crete United was founded in 2020 and is one of the largest and fastest growing unified networks of local mechanical, electrical and plumbing (MEP), Building Automation and Energy Efficiency Solutions companies in the US with over 40 companies spanning 17 states. Our power is our network, and our network is expanding. At Crete United, we turn aspiration into action. We believe that by integrating ourselves within our communities, we can help create healthier places and healthier lives. To us, sustainability is much more than just going carbon neutral. It’s a way of life and work. It’s a commitment. And it’s what we work toward every single day here at Crete United.

Position Summary

The MIS Training & Support Analyst will be a key member of the Crete United team and support our new and existing partners as they navigate through use of our platform systems.  This is an essential role on our training and support team and will work closely with system users, and our implementation, finance and accounting teams, to ensure a clean transition from legacy accounting systems to our new ERP (Viewpoint Spectrum) and field management system (BuildOps). They will lead the training of employees in accounting, operations and finance, following the Crete United Way, while also assisting with supporting partners through our Jira ticketing system. This is an exciting opportunity to work with a dynamic group within a fast-growing company. 

 

Key Deliverables

• Training employees, answering questions, troubleshooting and resolving problems related to ERP
• Document Standard Operating Procedures (SOP’s) for ERP systems

 

 

Position Requirements

Minimum

• Candidates must be legally authorized to work in the United States without current or future sponsorship.
• Bachelor's Degree in Business Communications or related discipline, or equivalent experience in end-user support
• 1-3 years of experience
• Experience with Viewpoint Spectrum a PLUS (ERP System)
• Experience with JIRA a PLUS (Ticketing Support System)
• Ability to thrive in fast paced, dynamic environment
• Works independently and is a proactive problem solver
• Excellent communication skills
• Ability to interface at various levels within the organization
• Strong time management
• 10% - 15% travel to support partner onsite for go live training and transition
• Must be located in Charlotte, NC

 

Crete United is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.