Clinical Manager-SHARE Military Initiative

About Shepherd Center 

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.  

This position ensures that the ANA scope of standards of practice and the code of ethics for nurses are the foundations for nursing practice for the Complex Concussion Clinic (CCC) and SHARE Programs. The position will also ensure ethical and quality practice for Case management and other assigned allied health professionals. This role is performed in accordance with CCC and SHARE departments and is collaborative with various departments across the organization. Works to establish appropriate program specific goals for assigned staff in collaboration with the Program manager and in collaboration with the program objectives prioritized by the hospital strategic plan within the five pillars of excellence. Works towards the strategic plan while keeping the mission of Shepherd Center in the forefront. Assumes responsibility related to assigned personnel, finance as delegated by the program manager, and nursing resources of the CCC and SHARE programs. This individual must be collaborative and organized. This position offers vital direction to the CCC and SHARE programs at Shepherd Center.

• The Clinical Manager supervises case managers, nursing staff, resident assistants, and other identified allied health professionals in the CCC and SHARE Programs while ensuring quality care standards are upheld.
• Participates in human resource functions for recruitment, hiring, retention, performance evaluations, rounding, development discussions, and corrective action.
• Ensures support is provided to support staff in maintaining clinical competency in order to promote quality patient care.
• Provides support and assistance with the direct and indirect service activities of the Case Management staff.
• Provides support and supervision with direct and indirect service activities of Resident Assistants including on-call support nights and weekends.
• Works toward the strategic plan while keeping the mission of Shepherd Center in the forefront.
• Provides direct patient care: to include admission and discharge processes, medication administration and management, Lab Specimen collection, glucose monitoring, EHR documentation, patient/family education, wound care, ostomy care, and pain management.
• Provides direct service when needed as back up if a case manager or case manager associate is not available or needs additional support.
• Observes/collects thorough and accurate clinical data to ensure patient care and documentation requirements are met.
• Provides direct assistance with customer service issues to work to create a win-win for all parties involved. Adhere to patient/family centered principles using the communication and engagement tools (OARS/AIDECT).
• Ensures appropriate usage/ordering of supplies and proper charging. Manages supplies appropriately.
• Evaluate patients' progress toward attainment of the outcomes, working collaboratively with the interdisciplinary healthcare team. Promotes and facilitates a multidisciplinary approach to coordinate care and plan operations among disciplines.
• Collaborates with inter and intra-departmental supervisory staff to ensure quality patient care and functions within the scope of Shepherd Center's philosophy, policies and procedures.
• Attends MD team conference and i