Senior Payroll Client Services Specialist - DACH

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• Dive deep into the intricacies of Payroll legislation in the DACH region and emerge as the go-to expert.
• When Tier 1 can't resolve a query, you swoop in to save the day, ensuring our customers always feel valued and heard.
• Take the lead in customer escalations escalations. Your expertise shines brightest when challenges arise. Join calls, spread assurance, and offer expert solutions to ensure every client is a happy client.
• Be the bridge between Payroll Operations and Client Services, ensuring seamless communication and foresight into potential payroll hitches.
• Design top-notch training materials that empower our Tier 1 specialists
• Stay Ahead of the Curve. With the ever-evolving landscape of country legislation, your commitment to staying up-to-date with country legislation keeps our internal knowledge base robust and relevant.
• Foster Innovation. Cultivate a dynamic team environment where everyone is inspired to seek out-of-the-box solutions, leveraging our rich knowledge base to its fullest potential.

What you bring

• Deep understanding of Payroll legislation in Germany with 3+ years experience. Knowledge in Austrian and Swiss Payroll legislation is considered a plus.
• You speak German and English fluently.
• Experience in client-facing roles.
• Excellent communication skills.
• Proficiency in payroll documentation and calculations.
• Strong project management and organizational skills.

 

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: Payroll & Benefits Client Services
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Application process

Roughly 3 hours across 3 weeks

1. (async) Take home test
2. Interview with Global Manager or Regional Manager of Payroll Client Services
3. Second interview with Global Manager or Regional Manager of Payroll Client Services
4. Prior employment verification check (Read more at remote.com/employment-checks)

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services