Director, Implementation & Training

Company Description

Privia Health™ is a national physician platform transforming the healthcare delivery experience. We provide tailored solutions for physicians and providers, creating value and securing their future. Through high-performance physician groups, accountable care organizations, and population health management programs, Privia works in partnership with health plans, health systems, and employers to better align reimbursements to quality and outcomes.

Job Description

Title/Position: Director, Implementation & Training

Department or Business Unit: Implementation, Practice Integration
Reporting Structure: Senior Director, Operations (Florida Market)

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Mid-Level

Travel Required: 50% 

Overview of the Role:

The Director of Implementation & Training is a key leader on the Practice Integration team. This role oversees a team that is responsible for driving Privia’s process in launching top doctors into our high performance network. The Director of Implementation & Training leads a team of Implementation and Training team members who serve as the primary points of contact, project managers, and subject matter experts during the launch of providers into our medical group. 

Primary Job Duties: 

• Serve as a lead for the Florida market by managing a team of Implementation/Training resources who are responsible for partnering with and launching doctors into the medical group
• Be a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
• Serve as the escalation point for issues originating from the team and/or care centers the assigned team is responsible for launching
• Provide regular status updates to Privia National and Market leadership via regular operating meetings and one-off communications
• Serve as a liaison between Market Leadership and National Practice Integration team to ensure resourcing needs are met to meet the Implemented Providers budget for each market in the portfolio
• Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision
• Standardize processes that align with national teams, while accounting for market specific nuances within their respective region
• Engage in and/or lead strategic projects or long term initiatives that span their respective region, market, and/or national 
• Ensure proper coordination is occurring between the implementation team members and other Privia functions, including Finance, IT, Billing, and Credentialing
• Manage a master project plan template and ensure the team is following appropriate process
• Participate in the creation of and manage to the yearly budget for the Implementation team in their respective market
• Provide resource management and engage with business development and other practice operations teams to ensure the implementation team can provide adequate support to the care centers between launching and post live
• Provide coaching to junior team members through regular feedback loops and 1:1s

Qualifications

• Bachelor's degree preferred
• 5+  years experience with practice management or EHR implementation and training
• Technical project management in a healthcare setting is preferred
• Experience in a hospital or physician office setting, including knowledge of physician office workflow and processes.
• Experience managing and leading team members
• Experience with project management tools
• Knowledgeable about extended medical terminology
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

• Collaborative, customer-focused and able to create visible value
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
• Extensive project coordination experience
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Problem solving skills with a proven track record
• Attention to detail
• Ability to work in a very fast-paced and changing work environment
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent communication and client facing skills
• Excellent organizatio