Property Solutions Implementation Coordinator-

This position can be located anywhere in the Midco footprint.

JOB PURPOSE:

Process and coordinate new, upgrade and renewal Property Solutions agreements for Multi-Dwelling Unit (MDU) customers. Act as a liaison for all applicable parties to ensure onboarding activities meet or exceed the customer’s expectations and company quality standards.

KEY FUNCTIONS:

• Fulfill Multi-Dwelling Unit (MDU) contracts for data, video, voice and revenue share products for the entire complex including non-MDU spaces such as an office or fitness room while working closely with the customer (property owner)and all internal departments involved.
• Ensure all contracts are in compliance with product catalog, company policy and regulatory requirements.
• Coordinate site surveys, installs, and other onboarding activities directly with external customers, property owners and/or managers, vendors and internal departments as required to ensure on time delivery.
• Work directly with customers, as well as vendors, to determine pertinent details regarding their service configuration and coordinate all install, testing and training dates needed during the onboarding process.
• Initiate and monitor capital, construction and installation projects related to assigned service orders.
• Facilitate customer relocations, renewals, and service changes as they occur.
• Provide assistance to Account Executives including, but not limited to: compiling missing information or forms required to install services, answering process questions, and helping navigate the Customer Relationship Management (CRM) system.
• Serve as the customer and Account Executive’s point of contact acting as a liaison between them and other internal departments, facilitating the flow of information.
• Proactively contact customers following installation to ensure customer satisfaction.
• Ensure special provisions, requests, or instructions are recorded and executed per the signed contract.
• Accurately document customer interactions in a timely manner according to company and departmental policies and procedures.
• Manage multiple customer projects at the same time.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Support Midco’s efforts to improve customer awareness, satisfaction, and loyalty.
• Mentor new hires.
• Utilize CRM to execute essential functions and maintain a general understanding of sales activity.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Bachelor’s Degree or equivalent work experience required. Bachelor’s degree in Business preferred.
• Minimum of 4 years’ customer service, project coordination or related experience required.
• Prior project coordination experience preferred.
• Experience with MS Office, including Word, Excel & Outlook required.
• General knowledge in basic voice services, data services and video services.
• Self-motivated and detail oriented.
• Excellent problem solving, organizational, time management, and decision-making skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours p