Assistant Director of Casino Operations

Located along Lake Tahoe in the Sierra Nevada, Harrah’s and Caesars Republic Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.

· Professional and leadership development

· Paid breaks and a free meal during each shift

· PTO/FTO

· Access to the on-site team member gym

· Health and Wellness benefits after 90 days of service

· On-site Wellness Center and monthly health and wellness initiatives

· Employee Assistance Program

· Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University

· Optional 401(k) plan eligibility after 90 days of service

· Sign on bonus for select positions

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds that immerse, inspire and connect you”. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

JOB SUMMARY:

Oversees all assigned Casino Games Operations on a specific shift including, but not limited to scheduling, training, procedural and regulatory compliance, credit authority, budget planning and implementation, with special emphasis on guest service and game protection. Provides visible leadership in gaming operations in order to provide excellent customer service and delivery of a great casino entertainment experience.

KEY JOB FUNCTIONS:

· Manages all operations and personnel on an assigned shift. Accepts responsibility for coaching all assigned direct reports in pertinent skills of operations, marketing, and administration, and promoting effective utilization of equipment, manpower and floor space.

· Sets high personal standards for performance and encourages others to do the same. Effectively executes strategies in support of business objectives.

· Makes optimum use of time. Continually follows up and evaluates the status of daily work and strategic projects. Adjusts schedule as required by business needs.

· Identifies, anticipates, and finds resolutions to problems through logical and analytical thought processes.

· Ensures adherence to all safety requirements for team members and guests.

· Stays informed of all new technology and implements proper procedures to maintain security of company assets.

· Authorizes guest complimentary to recognize loyal players in accordance with company guidelines.

· Ensures that all guest problems are solved quickly meeting both Caesars Entertainment Inc. and the guests’ satisfaction.

· Ensures the proper issuance of casino credit, front money and chip advances.

· Provides a comfortable atmosphere for Caesars Entertainment Inc. guests through team member friendliness, facility cleanliness, quality service, and an exciting casino entertainment experience.

· Develops new gaming guests through working directly with Player Development, Casino Marketing and the Caesars Rewards staff.

· Monitors wage and salary costs to maintain proper margins in relation to business volume. Approves team member scheduling, ensuring staffing is meeting business demands.

· Reviews and approves team member performance appraisals and merit increases. Counsels, guides and instructs all assigned personnel in the performance of their duties, also reviewing all others within the department.

· Leads hiring, promotion, demotion, discipline and termination of team members within the department.

· Ensures compliance with all state and federal regulations pertaining to gaming, including accurate reporting to specific agencies.

· Proactively recognizes, rewards, and celebrates outstanding examples of team member performance both in and outside of their respective department.

· Establishes and maintains departmental procedures that will ensure proper protection of all gaming operations from loss due to mistake or theft.

EDUCATION and/or EXPERIENCE:

· College degree preferred.

· Four years of casino gaming experience (or equivalent supervisory experience.)

QUALIFICATIONS:

· Literate and fluent in English

· Excellent communication skills, both written and oral

· Above average personal interactive skills

· Superior coaching/leadership skills

· Ability to always maintain and project a positive attitude; being cooperative and flexible to changing business demands such as schedule changes and overtime as an example

· Ability to receiv