Coat Check Attendant - MGM Springfield

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests.

As a Bell Coat Check Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

• Assist guests and hotel staff in a professional manner, maintain a positive attitude and outgoing personality, demeanor and professional appearance
• Provide a high level of guest service to all guests and co-workers which are aligned and guided by the Company and Property’s core service standards and brand attributes in order to provide defining moments at every opportunity
• Collect, transport, store, and return coats and jackets for guests
• Orient guests to property and provide multiple Company offerings
• Complete applicable documentation, tickets, and other bell related forms
• Make and receive phone calls to guests and other employees for information, services, follow-up, and deliveries

THE IDEAL CANDIDATE:

• Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIP, Autocab, Autobells, CVPS, and others
• Knowledgeable of handheld mobile application devices, multi-line phone and 2–way radio
• Able to effectively communicate in English, in both written and verbal forms
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment,  i.e. telephone, copier, fax machine
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to company standards

PERKS & BENEFITS:

• Free uniforms and dry cleaning.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free parking

Are you ready to JOIN THE SHOW? Apply today!