CX Program Manager, Global Proactive Remediation

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

As a Senior Program Manager with the Pure Customer Experience (CX) Organization, you will lead a dedicated team of Global Resources (Project Managers, Technical Quality Assurance Engineers, and Resource Schedulers) to drive progress of the Pure Global Proactive Remediation’ Program’ team. 

The Program is of critical strategic value to Pure as it enables us to deliver on our core commitments to Evergreen//Forever™ Customers, by ensuring their infrastructure is kept up to date and always modern. This is a key principle of Pure’s Evergreen® subscription policy.

The Program Manager role involves leading working closely with numerous cross-functional teams including, Product Management, Finance, Sales, Delivery, Support, Logistics, as well as our Certified Delivery Partner teams (CDPs). You will steer the progress of the Program to ensure it is kept on track, be responsible for prioritization and making strategic decisions, whilst adopting a policy of continuous review and improvement, to identify efficiencies.

SHOULD YOU ACCEPT THIS CHALLENGE 

• Program Leadership: Lead Program by driving execution and providing oversight, to ensure progress is aligned to the forecast and plan.
• Stakeholder Engagement: Work closely with Executive Leadership and Stakeholders and provide regular and clear Communication, reporting and documentation.
• Steer Program Strategy and Planning: Maintain the Program’s vision and roadmap whilst ensuring alignment with Pure’s strategic goals and Company strategy.
• Team Leadership: Lead and mentor project managers and team members, fostering collaboration, innovation, and high performance. 
• Collaboration: Work closely with Product Management and Senior Customer Experience (CX) Stakeholders to identify and address any issues or concerns. Address and resolve any conflicts that may arise within the Program.
• Quality Assurance: Ensure the program delivers high quality results and that activities are non-disruptive to Customers. Align with Pure’s core principle of ‘Customer first’. Ownership of risk management and mitigation across the Program.
•  Continuous Improvement: Continuously seek opportunities to improve processes, tools, and methodologies to enhance program efficiency and effectiveness.
• Financial and Performance Management

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

Experience

• Proven track record in Leading Global Customer facing strategic Programg.
• Minimum of 5 years’ experience in program management, including managing multiple large-scale projects or programs simultaneously
• Preferred Industry experience (IT, Data Storage, Communication)
• Relevant certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), Certified Sc