Technical Implementation Engineer I

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents. 

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape. 

Join us at Landis+Gyr, where we manage energy better! 

Key Responsibilities:

• Owns test environments and test lab to support the deployment organization.
• Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suite.
• Support System Acceptance Testing (SAT) for new customer deployments.
• Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes.
• Lead the creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable.
• Adhere to formal change control processes.
• Develop subject matter expertise in two-way electric AMI technology, from head-end software to field endpoints.
• Ensure CRM tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines.
• Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly.
• Support software installation activities for new releases and provide post-implementation support.
• Test and support beta versions of software and identify gaps in technical documentation such as release notes.
• Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions.
• Supports and adheres to the Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to the Company’s Code of Conduct and Ethics Policy.
• Represent the Company in a positive, professional manner when working with both internal and external customers.

Knowledge, Skills, and Abilities:

• Strong analytical skills; able to complete methodical root cause analysis and troubleshoot technical issues.
• Highly adaptable in a dynamic work environment.
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Excellent team player: self-starter with the ability to work unsupervised.
• Experience with Oracle or SQL Server database a plus.
• Excellent written and oral communication skills.
• Strong customer communication and service skills.
• Experience with wireless technologies is a plus.
• Background in software quality testing desired.
• Utility domain knowledge preferred.
• Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus.