Senior Technical Program Manager-Service Excellence

The Service Excellence team at OPG is dedicated to elevating the organization’s products and services to world-class standards. By harnessing AI-driven infrastructure and focusing on service reliability, resiliency, performance, and operational efficiency, we strive to ensure OPG’s services are not only robust and high-performing, but also cost-effective and future-ready. 

Our team has consistently enabled platform-level advancements by unifying technology stacks and streamlining processes in close partnership with E+D, Azure, and other Microsoft organizations. Notable achievements include enhancing incident categorization and management, reducing the attack surface through improved certificate and secret management, and modernizing configuration management with secure, state-of-the-art platforms such as ECS. We have also delivered integrated capabilities like MIRA for networking and traffic routing, and advanced platform modernization initiatives including the adoption of container-based hosting solutions to drive operational excellence across the board. 

We are seeking a detail-oriented Senior Technical Program Manager to join the Service Excellence team, collaborating with Service Engineers, OPG leadership, E+D drivers, and Finance to advance strategic initiatives in COGS management, capacity planning, VMS, and cost optimization. In this role, you will work hand-in-hand with cross-functional partners, including engineering, finance, and operations to drive high-impact projects from inception to execution and ensure alignment with business priorities across the organization. 

To do well in this job, you need to understand how large service operations work and be able to look closely at details, solve problems, and make sense of complicated situations. You should be good at planning, staying organized, and working well with people from different teams. It’s also important to communicate clearly, especially when talking with senior leaders. The candidate should be able to explain business goals, look at and understand large amounts of data, and use data skills to help make good decisions. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Take ownership of planning and execution of product strategies aligned with FY26 COGS management goals. Collaborate with engineering teams to translate business needs into technical requirements.  
• Drive project tracking, documentation, and stakeholder communication. Analyze data and metrics to inform decision-making and identify areas for improvement. Prepare executive summaries, status updates, and presentations. Coordinate across teams to ensure timely delivery of milestones and deliverables.  
• Define specification for COGS and Revenue monitoring system, work in close collaboration with Engineering to help design, implement, test and validate the system. 

Qualifications

Required Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.
• 4+ years working as a program manager with engineering teams and proven ability to drive large scale projects with high collaboration and leadership. 
• Experience with data mining tools and large scale cloud services.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requir