Director, Product Sales

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Sales

Director, Customer Growth – Remittances & Money Transfer
Transfer Solutions – North America

Overview
Are you passionate about transforming the future of cross-border payments and remittances? Do you enjoy building strategic customer relationships, solving complex business challenges, and delivering measurable growth? Are you energized by helping some of the world's largest Money Transfer Operators (MTOs) scale their businesses through innovative payment solutions?

The North America Transfer Solutions team is responsible for driving growth across Mastercard's money movement capabilities, including Mastercard Send and Cross-Border Services. We partner with banks, fintechs, digital wallets, Money Transfer Operators, merchants, and payment providers to deliver fast, secure, and reliable domestic and international payment experiences.

We are seeking a commercially driven Director, Customer Growth to lead a portfolio of strategic Money Transfer Operators (MTOs) and remittance providers across North America. This individual will be responsible for accelerating customer growth by identifying new commercial opportunities, expanding payment corridors and use cases, strengthening executive relationships, and delivering innovative money movement solutions that create long-term value for both Mastercard and our customers.

This role offers a unique opportunity to work with many of the industry's leading remittance providers while partnering across Product, Customer Delivery, Operations, Finance, Marketing, and Legal to execute strategic growth initiatives.

Role Description
• Manage and grow a portfolio of strategic Money Transfer Operators (MTOs) and remittance providers across North America.
• Develop and execute multi-year customer growth strategies to increase transaction volumes, revenue, and customer profitability.
• Identify and commercialize new money movement opportunities across domestic and cross-border payment flows.
• Expand Mastercard's money movement solutions by introducing new payment corridors, use cases, and customer segments.
• Build trusted executive relationships and position Mastercard as a strategic partner to customers.
• Lead commercial negotiations, including renewals, pricing strategies, business cases, and long-term partnership agreements.
• Partner closely with Product, Customer Delivery, Operations, Compliance, Finance, Legal, and Marketing to accelerate execution and remove barriers to growth.
• Monitor business performance through transaction volumes, approval rates, corridor performance, customer profitability, and other operational KPIs.
• Represent the voice of the customer internally by influencing product priorities and identifying opportunities to improve the customer experience.
• Maintain an accurate pipeline and business forecast while ensuring execution against growth objectives.
All About You
• 7+ years of experience managing strategic customer relationships within remittances, money transfer, cross-border payments, fintech, or financial services.
• Strong understanding of the global remittance ecosystem, including Money Transfer Operators, payment processors, correspondent banking, digital wallets, and payout networks.
• Proven track record of growing strategic accounts and delivering measurable commercial results.
• Experience negotiating complex commercial agreements and developing executive-level business cases.
• Deep knowledge of cross-border payment networks, payout ecosystems, foreign exchange, and global remittance corridors.
• Experience working with leading Money Transfer Operators (MTOs), digital remittance providers, fintechs, or payment platforms.
• Familiarity with the regulatory, compliance, and operational requirements applicable to money movement businesses.
• Strong analytical and problem-solving skills, with the ability to translate customer insights into actionable growth strategies.
• Excellent written, verbal, and executive-level communication skills.
• Proven ability to influence cross-functional teams and drive execution in a fast-paced, highly matrixed organization.
• Bachelor's degree required; MBA or equivalent business experience preferred.
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