Employment Type:

Full time

Shift:

Description:

Position Purpose

The Service Line Director is responsible for managing the day-to-day operations of the of Local Health Ministry by ensuring a patient centered delivery of care, with a highly engaged, collaborative Physician, Nurse and support team. They will support local financial performance, quality/safety/risk programs, continuous improvement activities, and regulatory compliance. They will also lead growth activities by strengthening relationships locally through awareness campaigns, outreach activities, and maintaining community partnerships. The role of the Director is crucial to ensuring the effective management and coordination of health services within Holy Cross. This position demands a high level of expertise, dedication, and leadership to foster a healthy environment and improve outcomes. Identifies, defines & solves complex problems that impact the management & direction of the business. The director assists with implementation of defined strategies and provides leadership for budgeting and financial management, strategic planning, human resources, facilities/space, compliance, and safety. This position leads the department operations, establishes the administration's organizational structure and environment, and has oversight functions for administrative policies and procedures in the department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Core Functions

• Provides administrative direction and coordination of day-to-day functions, including those involving other entities whose work impacts the business of the department.
• Ensures departmental employment activities and practices are following Trinity Health policies.
• Understands revenue and expense management. Manages financial resources for the department to achieve optimal utilization and outcomes.
• Promotes high standards and holds staff and providers accountable for policies involving personnel/payroll, purchasing, budget management, and travel.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with Trinity Health policies and procedures.
• Create and connect strategic networks – at multiple levels both internally and externally – and foster non-authority-based relationships that advance our Mission-Values-Culture.
• Oversees the administrative management of programs to include analysis of charge capture, reimbursement patterns, management of billing processes/practices, clinical productivity, development, negotiation, and execution of contracts.
• Participates in the analytical review of monthly budget reports to satisfy requirements of institution.

Leadership

• Accountable for the selection, evaluation, and overall success of the functional teams
• Providing advice, guidance and leadership to direct reports in developing strategies and in the achievement of departmental performance and personal goals.
• Oversees people management, including executive oversight of staff human resource.

Strategic Support & Accountability 

• Collaborates in strategy development and deployment of functional area priorities and initiatives. 
• Responsible for supporting regional efforts to comply with priorities.
• Organization-wide focal point for establishing functional strategies and governance over financials and staffing.
• Develops business performas, analysis and plans for new or revised programs and services.
• Develop knowledge of current trends and the latest advancements within the assigned service line.

Direction and Growth

• Provides leadership and guidance to team, fostering collaborative planning, innovation and decision-making ensuring the achievement of financial, operational and strategic plans with a focus on excellence in people-centered care in a variety of delivery settings.​
• Champions change and improvement - seeks out and employs effective change management and performance improvement techniques and tools.​
• Leading standardization/systemness and optimization of policy, process, methodology, and establishing a community of practice.
• Oversee Vendor/Contract Labor Management including centralizing strategy and optimizing spend.
• Builds community based and internal physician and network relationships ensuring optimal in network retention.
• Responsible for operations that lend to year over year growth.

Operational Delivery

• Directs operations to achieve forecasted results and other financial criteria, and to preserve the capital funds invested in the organization. Evaluates financials and workfor