Customer Service Representative - Permanent Work-From-Home Setup

This is a remote position.

We are VirtuallyinCredible, a company committed to living and loving life. We started out with just 1 Virtual Assistant, and now we have over a thousand virtual assistants collectively working at home with us.

We are seeking a Customer Service Representative to handle inbound and outbound calls from clients. You will respond to client’s inquiries, provide accurate information, and resolve client complaints. This role necessitates a customer-centric perspective, strong organizational skills, and exceptional communication abilities.

Responsibilities:

• Handle inbound calls from clients with professionalism and a customer-first attitude

• Respond to client's inquiries, provide accurate information, and provide resolution

• Handle and resolve client complaints in a professional and timely manner

• Collaborate with other departments to address client needs and provide up-to-date information

• Meet or exceed customer service performance metrics, including response time and customer satisfaction scores

• Comply with client-specific Standard Operating Procedures in handling customer transactions

• Proactively keep him/herself updated with changes in Standard Operating Procedures and guidelines

• Comply with VirtuallyinCredible’s set of guidelines in the fulfillment of daily tasks

• Effectively represent VirtuallyinCredible’s core values to anyone within or outside of the company.

• Provide data and information to the leadership team as required.

• Perform additional/other services that may be required from time to time, which may or may not be related to the primary obligations stated above.

Requirements

Qualifications:

• 2 years of experience in inbound/outbound US Telco voice accounts

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal abilities.

• Ability to work independently and proactively solve problems.

• Exceptional attention to detail and commitment to quality.

• Fluent in written and spoken English with an American accent

• Quiet home office work environment

• Willing to work on the graveyard shift

• Fast and reliable internet connection of at least 10MBPS with internet backup available

• Dependable electricity with power backup available

• Computer RAM: At least 12 GB RAM Memory for Windows, 8GB RAM for Mac

• Computer Processor: AMD Ryzen 3 2200/i3, Intel 8th gen/i5 and above

• Computer Operating System: Windows 11, or macOS (Sequoia, Sonoma, Ventura, and Tahoe)

• USB Type Noise Cancelling Headset