Sr. Program Operations Manager - Chief Technology Risk Office

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Program Operations Manager reports directly to the CTRO and will manage a comprehensive organizational program that supports 2LOD IT & InfoSec Risk management activities inclusive of workforce requirements, budgets, policies, strategic planning and operating objectives. This position utilizes a consultative approach and partners with executives, managers, and human resources and will be required to align with the company’s Enterprise Risk Management Leadership around the structure of the 3LOD (three lines of defense) Program to ensure consistency in the implementation and operationalization across the organization.

Essential Functions

• Leads and manages the design, development, delivery and evaluation of learning events, programs, policies, and strategies in support of a high performing 2LOD IT & InfoSec Risk organization.

• Exercise substantial independent judgment, administrative authority and discretion in areas such as needs assessment, consultation, leadership development, program design, resource allocation, and evaluation of outcomes to ensure best practices are incorporated and 2LOD IT & InfoSec Risk objectives are achieved.

• Manage the 2LOD IT & InfoSec Risk functions through cross-functional coordination with Enterprise Risk Management, Operational Risk Management, and the business in support of the company’s Three Lines of Defense (3LOD) program.

• Advise on the development and implementation of workforce plans, policies, standards, and guidance for training and management of personnel working on 2LOD IT & InfoSec Risk related operations, missions, and objectives of Early Warning.

• Regularly interact with senior management or executive levels on matters concerning 2LOD IT & InfoSec Risk functional areas, divisions, and/or customers.

• Manages internal/external 2LOD IT & InfoSec Risk related compliance engagements and provides formal support for measuring the effectiveness of Early Warning’s Governance, Risk Management & Compliance Frameworks. This includes evaluating overall information security and technology risk and maintaining an active view on the actual, mitigated, and residual risks in the global Early Warning technology environment.

• Document and maintain the Security business continuity and disaster recovery plans/tests, in accordance with the Company’s Business Continuity requirements.

• Define, create, and manage strategies for the design, implementation and evaluation of programs that facilitate the professional development, leadership, and continuous learning for all 2LOD IT&InfoSec Risk employees.

• Performs needed assessments and reviews organization resources to ensure resources exist or are developed to support company 2LOD IT & InfoSec Risk needs based upon projected competencies, organizational changes, and other external factors, as well as the near and long-term goals of Early Warning.

• Develop and document relevant metrics to analyze and evaluate the effectiveness of 2LOD IT & InfoSec Risk programs and services, ensuring their relevancy to the overall mission of Early Warning as well as short- and long-term strategic planning initiatives.

• In collaboration with 2LOD IT&InfoSec Risk related areas, facilitates a comprehensive onboarding and Employee First Year Experience program for staff focused on the retention, engagement, and success of new employees, including tracking completion of new hire and annual Security Awareness training.

• Develops and delivers comprehensive training programs and learning events to meet the professional development and continuing education needs focused on supervisory, management and leadership development for all 2LOD IT & InfoSec Risk employees, while developing and communicating clear training goals and measures of success against these objectives, focused on the goal of identifying and retaining key personnel.

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