AVP, Client Integration Leader

Job Description:

Role Summary/Purpose:

The Health and Wellness Integration Leader will serve as a direct line supervisor of business solutions projects in support of Health & Wellness client and partner integration processing needs through a wide range of APIs and hosted processing platforms. Responsibilities will include but are not limited to: direct solution design with client and technology partners, coordination of partner and client development efforts, and support of the entire integration life cycle from testing through to release and post release monitoring.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Utilizes in-place Project Management process to manage Client and Partner Integration projects for Sales, Operations, Risk, Finance and Marketing through complete project lifecycles.

• Interacts with business users to gather and validate requirements and develop detailed specifications and designs for new architecture.

• Partners heavily with Sales organization and IT Solution Delivery for strategy definition and implementation.

• Manage high impact technology projects, including major system enhancements with primary focus on the Health and Wellness line of business

• Client Point of Sale Integrations, both in-house and vendor-based programming/ integrations

• Requires ability to interface directly with Client/ Vendors assisting with point-of-sale modifications for both New Client Implementations as well as Existing Client POS enhancements in regard to requirements & design

• Client Connectivity into Synchrony network for Transaction Processing & Batch File Transfers

• Business to Business (B2B) and Business to Consumer (B2C) POS processing knowledge required

• Works with development teams on client requirements, architecture design and code reviews, systems, integration and user acceptance testing, and roll-out of new applications.

• Lead IT Project Management experience within a technical project management role

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and a minimum of 4 years of IT experience or in lieu of a Degree, High School Diploma/GED and a minimum of 8 years of IT experience and project management experience

• Minimum 3 years of Project Management experience to include working on gathering business need requirements, planning and defining business solutions, and working with the application and infrastructure teams to manage the project through the Software Development Life Cycle (SDLC)

• Minimum 3 years of vendor and/or client in-house experience with POS integrations in an IT/Financial Services environment

Desired Characteristics:

• Experience working as a liaison across various business functions on various IT projects

• Demonstrated experience managing client’s expectations to meet and exceed CTQ (Critical to Quality) objectives

• IT project management experience within Financial Services industry.

• Experience and knowledge of Agile framework methodologies, including Scrum, Kanban and/or SAFe

• Knowledge of current POS technology and working experience with Application Programming Interfaces (APIs), payment processing channels and acquisition systems

• Client relationship management experience.  

• Drive continuous improvement and lessons learned from prior initiatives

• Proven track record of understanding, defining and shaping customers' needs.

• Proven track record of acting as a strategic IT business partner with small (individual location) to large sized companies (national chains)

• Strong customer/client focus and ability to manage customer/client expectations.<