Immigration Legal Services Program Manager

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The ILS Program Manager will lead the Immigration Legal Services (ILS) Program of World Relief Western Washington (WRWW) by providing vision, securing funding and expanding breadth and impact of services according to the WRWW strategic plan. This position will oversee the ILS Team to ensure quality program and service delivery, as well as compliance with agency, community, and funder standards. This includes staff and intern supervision, grant and budget management, program implementation, interdepartmental collaboration, and coordination of services to immigrants and refugees.

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Staff Supervision  
• Hire, train, supervise, coach, and evaluate ILS staff
• Lead ILS staff in setting appropriate individual and team goals
• Provide personal and professional development opportunities and support to staff 
• Facilitate regular team meetings to ensure quality, team-based service provision and communication 


• Program/Grants Management and Budget Oversight
• Develop annual goals, projections, and performance standards for the program (including applicable grants), and ensure these are met on a monthly, quarterly, and annual basis
• Plan and manage department budget, reviewing it on at least a quarterly basis with the Director of Finance
• Provide ILS forecasts to leadership, Technical Unit in home office, and grantors on an ongoing basis   
• Participate in grant writing for renewal grants and grant acquisition activities for new opportunities 
• Develop and maintain strategic goals, systems, policies, and procedures for ILS Team, within the framework of WRWW’s strategic plan
• Oversee financial procedures and safeguards, including setting fee schedule, collecting payments and processing fee-waiver requests
• Develop and maintain legal case management systems that are in compliance with the rules of professional conduct 


• Oversight of Client Service Provision
• Provide substantive legal screening to determine clients’ benefit eligibility 
• Explain immigration benefits and advise clients on best actions to take for their specific case
• Assist clients with completing applications for immigration benefits 
• Represent clients before EOIR, Chief of Mission, Dept. of State, and USCIS, including filing applications, advocating for clients, and correspondence, such as Requests for Evidence (RFE)
• Perform factual and legal research for personal caseload and in support of other ILS team members 
• Communicate with clients about important steps, opportunities, and threats related to their immigration situation 
• Advocate zealously for clients 


• Program Evaluation and Reporting
• Complete and submit reports to grantors and WRWW leadership in a timely manner
• Perform monthly quality control tasks to ensure accurate reporting 
• Formally and informally solicit client feedback about service provision, including regular feedback from immigrant community leaders 


• Internal Communication, Collaboration & Leadership
• Participate in Leadership Team of WRWW, attending meetings, collaborating about services/ initiatives and providing appropriate feedback loop to ILS Team
• Maintain regular communication (including conference calls) with Immigration Technical Unit and collaborate with them on difficult legal questions, program management, recognition & accreditation, strategic plannin