The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The Loan Servicing Processor II is responsible for coordinating the workflow between the Loan Servicing, Closing, Loan Participation and Watchlist teams through efficient loan file management, document production, and reporting.  Independently manage a variety of daily, weekly, monthly, quarterly and annual tasks.  Requires the ability to balance a variety of tasks while supporting multiple teams and deadlines. 

Principal Duties & Responsibilities:

Prioritize, organize and coordinate the processing of new and paid off loan files, reports to our customers and other projects as assigned.  Support teams in handling time sensitive projects, communications with internal and external customers and dealing with complex transactions.  Serve as back-up to the Processor team in high-volume times.  Manage onsite and offsite files and record storage for loan and legal files.  Assist in electronic file organization and documentation.

Receive and prioritize incoming correspondence and phone calls.  Respond to inquiries, including responding to routine requests for materials and information.  Maintain confidential information including department records and files. Develop and deploy training programs, in collaboration with the Operations Manager, for new team members in Servicing or Closing Operations.  Recommend modifications to existing procedures to enhance department efficiency.

Sort and process incoming mail, identify and distribute documents for various departments, including distributing incoming checks to appropriate parties to journal and deposit. Prepare journal entries, deposits and check requisitions to support timely processing into the general ledger and bank.  Ensure compliance with internal controls over processes.  Perform varied administrative and clerical duties, including creating correspondence, scanning, photocopying, filing and maintaining office equipment.

Additional projects as assigned.

Skills and Background You’ll Need

• Two or more years of relevant work experience, in a dynamic office environment required.

• Proficiency with Microsoft Excel and Word.

• Experience in mortgage or loan closing environment preferred.

• Education: Associate’s degree in real estate, finance, business or related field.

Key Behaviors of a Successful Candidate

• Improvement Mindset:  Continually seeks new ways to apply digital and non-digital solutions to drive innovation, efficiency, effectiveness and transformation to create business/customer value.

• Adaptability:  Recognizes and is open to changing circumstances and alters behavior as necessary.

• Driving Success:  Takes action, initiates activity, pursues ambitious goals with persistence and shows resilience in the face of obstacles and setbacks.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing