Safety Quality Patient Experience Specialist II

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Safety Quality Patient Experience Specialist II

                        

Location

Mayfield Hts

                    

Facility

Hillcrest Hospital

                     

Department

Office of SQPE East-Clinical and Operational Improvement

                      

Job Code

T97902

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

 
The Safety and Quality Patient Experience Specialist II (SQPE) leads safety, quality, and experience work at our Cleveland ClinicHillcrest. The Specialist coordinates and implements improvement initiatives. The focus of this role is safety through leading steps to building a HRO (High Reliability Organization). 

 

A caregiver in this position works days, 8:00am—5:00pm.  

 

A caregiver who excels in this role will:  

• Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.  

• Act as the primary resource for staff to facilitate overall operations of programs. 

• Develop meaningful quality assurance activities with clinical leadership to establish when a deviation in standard practice has occurred. 

• Analyze performance data and participate in improvement strategy development. 

• Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care. 

• Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation. 

• Develop and assure processes to monitor performance and identify where intervention is needed. 

• Incorporate regulatory and accreditation standards into improvement activities around SQPE. 

• Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance. 

• Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations. 

• Drive continuous improvement activity around quality, safety and patient experience priorities and coordinates improvement projects. 

• Facilitate dashboard reviews, data analysis and decision-making from data. Identify and address root causes to lead to sustainable improvement. 

• Act as a champion for continuous improvement utilizing the Cleveland Clinic Improvement Model. 

• Manage stakeholder relationships, project risks and pr