Assistant Store Manager

Chefs’ Toys(a TriMark Company)

Since our founding in 1988, great people have proven to be a fundamental ingredient in the recipe for our success. Our business philosophy is to treat everyone with respect including customers, suppliers, and of course our terrific employees. As part of TriMark USA which is one of the country’s largest providers of foodservice equipment & supplies, Chefs’ Toys has 12 retail stores across California, an eCommerce platform, and a large delivery & installation fleet. We have some of the best and brightest career-minded foodservice professionals in the industry, many of whom are trained in the culinary arts. If you have a passion for food and love a great working environment where hard work is rewarded, you'll fit in nicely at Chefs' Toys.


Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k
+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program

POSITION SUMMARY:
• The Assistant Manager, Store reports to the Store Manager
• Located in Sacramento
• Full-Time
• In Office

The Assistant Store Manager will support the Store Manager in overseeing the daily operations of the establishment, ensuring exceptional customer service, operational efficiency, and team performance. This role requires a candidate with prior experience in retail or foodservice and strong leadership skills. The Assistant Store Manager will assist in managing staff, implementing company policies and procedures, and driving sales to meet or exceed targets.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Team Leadership and Development:
• Assist the Store Manager in recruiting, training, and developing a high-performing team of associates.
• Provide guidance, coaching, and support to staff members to enhance their performance and foster a positive work environment.
Customer Service Excellence:
• Ensure all customers receive outstanding service by providing a friendly and welcoming atmosphere.
• Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed customer expectations.
Operational Efficiency:
• Assist in managing store operations, including inventory management, cash handling, and adherence to company policies and procedures.
• Collaborate with the Store Manager to implement strategies to optimize efficiency, reduce costs, and maximize profitability.
Sales and Performance Management:
• Support the Store Manager in achieving sales targets and KPIs by driving product promotions, upselling, and cross-selling initiatives.
• Monitor sales performance, analyze trends, and identify opportunities for improvement to enhance overall store performance.
Quality and Safety Compliance:
• Ensure compliance with food safety regulations (if applicable), sanitation standards, and health and safety guidelines.
• Conduct regular inspections to maintain cleanliness, organization, and quality standards throughout the store.
Stakeholder Engagement:
• Build positive relationships with customers, vendors, and stakeholders to enhance the store's reputation and foster long-term loyalty.
• Communicate effectively with the Store Manager, providing regular updates on store operations, performance, and staff feedback.

COMPETENCIES:
• Strong leadership and team-building skills, with the ability to motivate and inspire a diverse team of associates.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and management.
• Detail-oriented with a focus on operational efficiency, quality, and customer satisfaction.
• Ability to work in a fast-paced environment, multitask, and adapt to changing priorities and situations.

QUALIFICATIONS & EXPERIENCE:
• High school diploma or equivalent; additional education or training in business management or a related field is a plus, or equivalent military or practical experience.
• Prior experience in retail or foodservice, with at least 1 – 2 years of experience in a leadership or supervisory role.
• Knowledge of retail or foodservice operations, including inventory management, cash handling, and customer service best practices.
• Familiarity with industry regulations and compliance standards (e.g., food safety, health and safety).
• Flexibility to work evenings, weekends, and holidays as required by the business needs.
• Ability to successfully pass a background check post offer acceptance.


The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qu