GAME AND FISH DEPARTMENT

Join the only state agency in Arizona responsible for conserving and protecting more than 800 wildlife species. Be part of a passionate group of people who want to make a positive impact on outdoor recreation in Arizona by managing resources for safe, compatible opportunities for current and future generations. From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports it all. Our biologists use the best available science in their management actions, and our wildlife managers are on the ground in your communities making a difference every day. Opportunities abound beyond the field at AZGFD, so check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose to enjoy Arizona’s wildlife and wild places, the outdoors is open for all.

The Arizona Game and Fish Department manages fish and wildlife in Arizona and under the authority of the Arizona Game and Fish Commission, creates and implements scientific methods and regulations to effectively manage fish and wildlife habitat via conservation, enforcement, hunting, fishing, watercraft and off-highway vehicle recreation, and shooting sports. The Arizona Game and Fish Department dedicates itself to excellence, values its employees and supports a culture of stewardship, teamwork and partnerships.

The Arizona Game and Fish Department is an Equal Employment Opportunity agency.

Customer Service Representative 2

Job Location:

FIELD OPERATIONS DIVISION / REGION 2 / FLAGSTAFF, AZ BASED
3500 S. Lake Mary Rd. Flagstaff, AZ 86005

Posting Details:

Salary: $18.70/hr 

Grade: 15

Closing Date: 6/2/2026

Job Summary:

CUSTOMER SERVICE REPRESENTATIVE 2
FIELD OPERATIONS DIVISION / REGION 2 / FLAGSTAFF, AZ BASED
FLSA – Non-Exempt / SALARY GRADE 15 / HOURLY RATE $18.70/HR

Are you a detail-oriented problem-solver who enjoys helping others navigate complex information? Do you take pride in delivering exceptional customer service while keeping processes accurate and compliant? If so, we invite you to bring your talents to our Flagstaff Regional Office as a Customer Service Representative II!

Under the direction of the Business Office Manager, you will play an essential role in supporting the public, regional office, and Arizona’s vibrant community of hunters, anglers, and boaters. This position is perfect for someone who thrives in a customer service oriented environment, enjoys investigative work, and values providing clear, professional guidance to outdoor enthusiasts. Every day, you will be a trusted resource for Arizona’s boating, hunting and fishing community—helping ensure safe, legal, and enjoyable experiences. Whether you are assisting a hunter with complex tag requirements or helping a boater ensure their vessel is compliant, you are the face of the Arizona Game and Fish Department!

Why Flagstaff?
Working in our Flagstaff office means you are surrounded by the world's largest contiguous ponderosa pine forest. You will directly impact the community that explores the San Francisco Peaks, Coconino National Forest, and regional waterways. Come make a difference with us, and help keep Arizona’s wild places and waterways safe, compliant, and ready for adventure!

 

Job Duties:

The Customer Service Representative II provides essential front-facing support to the public, ensuring the seamless delivery of Department services. Primary responsibilities include the registration and inspection of watercraft to ensure compliance with Federal requirements and A.R.S. Title 5. This involves verifying legal ownership documentation, managing database entry, issuing official titles, and processing revenue through Point-of-Sale (POS) systems. In addition to maritime duties, the incumbent issues hunting and fishing licenses, special use stamps, and non-permit tags in strict accordance with A.R.S. Title 17 and Commission Rules. This role serves as a primary point of contact for the public, requiring the professional interpretation of state and federal laws, Department policies, and procedures related to wildlife management and complex registrations across multiple communication channels.

Major duties may include:

• Over the counter ser