CNS Business Analyst Associate II (Hybrid - 3 Days in Office)

At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

We are seeking a detailed and analytical Business Analyst to join our team. The ideal candidate will be responsible for developing and leading reporting systems, detailing business processes, and providing ongoing support to ensure operational efficiency. This role requires strong analytical skills, effective communication, and a proactive approach to problem-solving.

1. Reporting:

• Design, develop, and maintain dashboards, reports, and analytics to support business decisions.

• Capture and analyze data to identify trends, issues, and areas for improvement.

• Collaborate with stakeholders to determine reporting requirements and deliver actionable insights.

• Ensure accuracy, completeness, and timeliness of all reports and data visualizations.

• Use tools such as Excel, Power BI, Tableau, or SQL to automate and streamline reporting processes.

2. Process Documentation:

• Map, analyze, and detail current business processes, workflows, and systems.

• Identify inefficiencies and recommend improvements to optimize processes.

• Build and maintain comprehensive process documentation, including standard operating procedures (SOPs) and user guides.

• Collaborate with cross-functional teams to ensure alignment and consistency in process documentation.

3. Support:

• Act as a liaison between business units and technical teams to facilitate effective communication and project delivery.

• Provide support and troubleshooting for reporting tools and systems.

• Assist in training and onboarding users on reporting tools, processes, and documentation.

• Support project management efforts by coordinating tasks, supervising progress, and providing updates.

Our Impact:

• Provides Services for IT and Business Customers

Your Impact:

• Delivery of services to customers and information for management to make timely decisions

Qualifications:

• Bachelor’s Degree in Business Administration, Information Systems, or a related field.

• Validated experience as a Business Analyst or similar role with a focus on reporting and process documentation.

• Proficiency in reporting and data visualization tools (e.g., Power BI, Tableau, Excel, SQL).

• Strong understanding of business process analysis and optimization techniques.

• Excellent written and verbal communication skills, with the ability to convey sophisticated information clearly.

• Strong problem-solving and critical-thinking skills.

Keys to Success in this Role:

• Strong Analytical and Problem-solving Skills

• Clear & Concise Communication

• Teamwork Mindset

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair