Airport Customer Service Supervisor - MVY

General information

Job Title Airport Customer Service Supervisor - MVY Date Thursday, May 29, 2025 State Massachusetts City Vineyard Haven Base Pay Rate: $ 26.00 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, P.M. shift

Requirements and Description

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites

• Must be a local (in-state) resident.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.

Experience

• 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities

• Excellent customer service skills. 
• Strong work ethic.