LN Venues, Director of Foundation Room Operations

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... It’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven by an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, then please read on! 

WHAT THIS ROLE WILL DO

I.      Team Member Recruitment, Training, Development and Management Responsibilities:

• Recruitment and Training
• Development of Hourly Team Members and Foundation Managers
• Discipline/Terminations
• Ensuring compliance with Workplace Standards
• Floor Management Functions
• Weekly Operations call and Inventory Management
• Keep track of reporting, including weekly recap sheets, nightly operations reports, and dining tracking sheets

II.      Ensuring Optimal Guest Experience

• Ability to give proper recognition to Foundation Members, Live Nation Executives, and VIP’s to instill appreciation for their membership and patronage
• Serve as a resource of information for all Members regarding their experience within both the Foundation Room and House of Blues
• Ensures that all special events are executed properly, to the guests' satisfaction
• Must possess a solid understanding of the nightlife industry, promotion, and industry trends
• Guest Relations & Membership Fulfillment
• Maintain all HOB Standards

III.      Enhance Revenue / Controlling Costs

• Ensure that Food & Beverage COGS, controllable, and labor are within budgetary guidelines
• Participates in developing long-term and short-term plans for revenue growth and cost control measures
• Ensures that the P&L of the unit meets or exceeds budgetary expectations
• Generate/Enhance Revenue
• Oversee Membership Renewal Process
• Create and execute nightly programming that fosters an increase in guest count and incremental sales
• Execute on initiatives developed by VIP Services or the sales team

IV.      Vibe, Atmosphere and Maintenance within the venue

• Creates and maintains an environment of high energy vibe that fits within Foundation Room standards
• Ensures atmosphere of the room adheres to standards, including but not limited to: lighting, sound level, music selection, furniture placement, and décor.
• Manages physical plant/facility to ensure proper repair and maintenance
• Maintains Cleanliness standards at its highest
• Has the ability to create programming events both in-house and with outside promoter partnerships to enhance vibe, increase member use of the room and increasing revenue.

V.      Essential Personal & Interpersonal Skills

• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathically to Management and Team Members
• Takes creative risks to enhance