Head Commercial Lending Operations and Servicing, Shared Services (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$230,000 - $300,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Head of Commercial Lending Operations and Servicing, Shared Services provides leadership and oversight to all commercial lending operations and servicing activities.  This job oversees staff that prepares loan documents and documentation packages for commercial loan closings, funding and boarding commercial loans, monitoring construction loans, and providing credit information on commercial customers to external requesters. The job develops and implements strategies, policies and procedures to ensure efficient, cost effective and continuous improvement of commercial loan processing and servicing. 

In addition, accountable for managing the delivery execution and maintenance of the AMCB commercial lending platform on time and on budget.  Will manage project risks, issues, assumptions, constraints, dependencies and status reporting to ensure accuracy and completeness of all project reporting.   Will ensure project adheres to all applicable risk and control frameworks and manages program reporting and communications to key stakeholders.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• As Head of Commercial Lending Operations and Servicing, establishes and implements department strategies, policies and procedures in support of overall division objectives, including budget and financial targets and constraints
• Manages commercial lending support activities, including preparation of commercial loan documents and commercial loan packages for loan closings; monitors construction loan projects; provides loan servicing for approved loans and exchanges credit information with internal and external requestors as needed
• This job must ensure that own work, as well as work of any employees managed, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies and practices
• Leads system ownership and Business Technology for all major systems where Commercial Operations and Loan Servicing is considered the owner; continuously enhances systems and ensures compliance with all guidelines and TD standards and is responsible for leadership of Commercial Lending Operations and Servicing corporate initiatives and strategic change. Initiatives or change examples include the introduction of new systems, acquisitions, and shifting job responsibilities related to project delivery
• Establish and evaluate key performance indicators associated with designated operational processes, pinpointing financial and quality areas of opportunity and selecting appropriate courses of action
• Fosters relationships with internal and external business partners, including Commercial Lending, Corporate and Specialty Lending, Credit Management, Legal Affairs and attorneys, other Shared Services departments, and vendors
• Keeps abreast of emerging issues, industry trends, and evolving regulatory requirements and oversees the establishment and delivery of respective requirements to critical business specific products and services, including adherence to guidelines and standards that are compliant with AMCB and TDBFG governance frameworks
• Management of staff, establishing goals, and evaluating results; provides leadership coaching, and coordinates ongoing staff development to ensure up to date knowledge and skills
• Contributes to development of overall division goals and objectives in coordination with other departments and TD Bank and AMCB executive management
• Champions measurable continuous process improvements according to established policies and