Customer Experience Specialist

Description

Join a SUPERSTAR Team!!

 Renewal by Andersen is recognized as the #1 window replacement company in the country, a reputation built on both employee satisfaction and customer excellence. Our commitment to creating a supportive work environment earned us recognition in 2023 as one of "America's Greatest Workplaces" by Newsweek and one of the "Best Employers for Women" by Forbes. This dedication to quality extends to our products as well, where we have remained the most awarded brand in the J.D. Power Windows and Patio Doors Satisfaction Study for the last five years running.

Are You a "Game-Changer"?

Do you thrive in a fast-paced environment where no two days are the same? Are you the friend in your group who plans the trips, organizes the details, and keeps everyone calm when plans change?

Renewal by Andersen is looking for a Customer Experience Specialist to join our Operations team. We aren’t just looking for an employee; we’re looking for a partner in "Signature Service." If you are a proactive problem-solver with a "No Drama" attitude and a passion for making people smile, keep reading!

Your Mission (Position Summary)

As our Customer Experience Specialist, you are the heartbeat of the project. You are the vital link between our clients and their dream home improvements. Your goal? To ensure a smooth, efficient, and 5-star experience from start to finish.

You will act as the liaison between the client and our internal teams (Sales, Measure, and Install), ensuring projects are on time, on budget, and executed flawlessly.

What You’ll Actually Do (Responsibilities)

• Be the Guide: Build unique relationships with clients. You’ll be their go-to person, keeping them updated and answering questions so they never feel out of the loop.
• Master of Chaos: Manage the collection of content and assets for assigned projects. You’ll make sure our Operations Team has everything they need to succeed.
• Air Traffic Control: Coordinate with sales and measure teams to schedule appointments and ensure projects launch correctly.
• The Fixer: Anticipate obstacles before they happen. If a customer has an issue, you’re the calm voice finding the solution.
• Detail Detective: Analyze project feedback, update our CRM/Scheduling systems, and ensure every "i" is dotted and "t" is crossed.

What We Offer (Compensation & Perks)

We take care of our team so you can take care of our customers. Here is what you can look forward to:

• Competitive Pay: $26 - $30 per hour (depending on experience).
• Health & Wellness: Medical, Dental, and Vision insurance to keep you healthy.
• Future Proofing: 401K plan, Life and Accidental Death & Dismemberment (AD&D) Insurance, and Disability Insurance.
• Security: Identity Theft Protection.
• Financial Flexibility: Flexible Spending Accounts (FSA).
• Support: Employee Assistance Program (EAP) for whenever you need a helping hand.
• Work-Life Balance: PTO, plus 8 Paid Holidays, and 1 Flex Holiday to use when you choose!
• Exclusive Savings: A generous discount on our windows and doors (make your home shine!).
• Fun Extras: Employee discounts on travel, apparel, electronics, restaurants, and more!

Do You Have What It Takes? (Qualifications)

• Experience: 1+ years of Customer Service and 1+ years of Data Entry.
• Tech Savvy: You are proficient in Microsoft Office (Word, Excel) and have experience working in SharePoint, CRMs, or scheduling databases.
• Communication Wizard: You have strong written and verbal skills. You can explain complex processes clearly to both your team and your grandma.
• Cool Under Pressure: You know how to prioritize in a fast-paced environment and can handle escalated situations with grace and empathy.
• Physical Ability: You are able to sit, bend, reach, and carry as needed to get the job done (with reasonable accommodation, of course).

The Vibe (Culture Fit)

Let’s be real: We spend a lot of time at work, so we want to enjoy it! We are a mature, collaborative team that supports each other.