Director, Operations Engineering, Liquid Cooling SME

Job Posting Start Date 11-19-2024 Job Posting End Date

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Director, Operations Engineering (SME Liquid Cooling System) located in United States (Location may vary, Austin preferred).

Reporting to the Sr Director Operations Engineering, this role is responsible to direct and coordinates activities of personnel engaged in the Manufacturing operations to drive Process development and manage technical relationship with customer to support NPI processes for Cloud Enterprise and Compute Global operations.

What a typical day looks like:

• Will act as the first escalation point globally for all product programs, projects and operational performance issues.
• Ensure collaborative cross-functional teamwork to effectively initiate, plan, execute, monitor and control all phases of NPI.
• Ensure effective two-way communications between Flex Operations and Global Account Management. 
• Facilitate and enhance cross-functional relationship to maximize customer satisfaction criteria and operational performance.
• Provide the necessary leadership and support to site Program & Project Managers (design, NPI, operations, etc.) to ensure programs are executed to plans.
• Participate in NPI program reviews.
• Ensure all programs and project teams adhere to the Flex Product Life Cycle Process (FPLC) process.
• Be responsive to customer requests and ensure high Customer Satisfaction.
• Ensure effective and timely corrective action of any performance and customer related issues.
• Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex’s values are part of site work life. Provides strategic leadership for the function.
• Travel up to 40% Domestic and Internationally to support Manufacturing sites.

The experience we’re looking to add to our team:

• BA/BS degree in a related field or equivalent experience and training.
• Experience in assembly/design of Liquid Cooled/cooling systems.
• Good knowledge of infrastructure to support testing of Liquid Cooled systems related to Data Center or Power space.
• Experience with managing advanced process development activities.
• Previous experience working within Manufacturing supporting NPI and Product Transfers.
• Strong customer and Program management experience with Tier 1 OEMs.
• Good knowledge of System Integration processes and Liquid Cooling infrastructure. 
• Ability to interface and communicate with different levels of the organization, both at customer & Flex.
• Strong analytical capabilities and attention to detail. Ability to dig deep into issues when needed.
• Bilingual in Spanish is a plus.

Here are a few examples of what you’ll get for the great work you provide:

• Full range of medical benefits, dental, vision
• Life Insurance
• Matching 401K
• PTO
• Tuition Reimbursement
• Employee discounts at local retailers

Job Category

Production Engineering

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not acc