Food and Beverage Host-Cashier

Position: Host/Cashier Hourly: $16 per hour + shift differential

Location: Resort Division

Reports to: Food & Beverage Supervisor

Possible Gaming License Requirement:  A gaming license is required in this role if the employee reaches a salary threshold of $50,000/year

 Responsibilities:

• Maintain highest standards of customer service as per resort policies.
• Maintain excellent attendance and punctuality.
• Adhere to uniform policies.
• Provide prompt, efficient, and courteous service to guests.
• Manage table assignments and communicate guest needs to servers.
• Handle reservations and answer calls following procedures.
• Process monetary transactions accurately and adhere to revenue handling policies.
• Monitor and maintain cash drawer daily.
• Stay updated on menu, beverage selections, and prices.
• Ensure awareness of all activities in assigned sections.
• Monitor and report on server performance.
• Maintain a safe, clean, and stocked work area.
• Assist with table setting and clearing as needed.
• Report guest concerns to supervisor promptly.
• Provide accurate information about the facility and assist guests as needed.
• Support organizational goals and demonstrate commitment to team success.
• Collaborate with team members to ensure smooth operations.
• Manage multiple tasks efficiently.
• Adhere to all resort, departmental, and regulatory policies.
• Comply with Drug and Alcohol-Free Workplace Policy.
• Maintain compliance with all workplace policies, procedures, and regulations.

Qualifications & Education:

• Must pass a background check and drug screening.
• Flexible availability to work all shifts, weekends, and holidays.
• Positive attitude with a commitment to teamwork.
• Effective communication skills and ability to interact positively with customers and colleagues.
• Previous customer service experience preferred; cash handling experience required.
• Basic math skills (addition, subtraction).
• High School Diploma or GED preferred.  High School Diploma or GED is required if you are 19 years old and under.  **Position is flex for minors  aged 16 -17 who have either received a high school diploma or are currently completing their high school education.
• Ability to maintain composure in a fast-paced environment.
• Mobility throughout the shift, including standing, walking, bending, and lifting up to 30 pounds.

 Physical Requirements/Work Environment:

• Requires constant hand movements involving grasping, holding, and fine manipulation. Tasks include using hands to handle objects, tools, or controls, and reaching with hands and arms.
• Involves constant walking and standing, with potential for kneeling, crouching, and bending.
• Occasionally requires pushing, pulling, lifting, and moving objects weighing up to thirty (30) pounds.
• Job necessitates specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work is typically conducted in a casino environment with moderate to high noise levels and exposure to cigarette smoke.
• The work area is smoke-free, with varied noise levels. 

Culture: At North Star Mohican Casino Resort, our culture is the heart of who we are and what we stand for. We are committed to fostering a vibrant and inclusive environment where every team member is valued, respected, and empowered to thrive. Our culture is built on a foundation of integrity, teamwork, and excellence, where collaboration and innovation are celebrated.

We embrace diversity in all its forms, recognizing that our differences make us stronger and enrich our collective experience. With a spirit of unity and camaraderie, we work together towards common goals, supporting one another every step of the way. At North Star Mohican Casino Resort, we believe in fostering a positive work environment where passion, dedication, and creativity are encouraged and rewarded. We provide exceptional service to our guests, exceeding their expectations at every opportunity. With a commitment to continuous improvement and growth, we embrace change as an opportunity for learning and advancement. Our culture is defined by a shared sense of purpose and a dedication to excellence in everything we do.

At North Star Mohican Casino Resort, we are more than just a workplace - we are a family. Together, we create memories, build relationships, and make a difference in the lives of those we