Customer Care Representative

Who We Are

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.

About The Team:

A Customer Care Representative (CCR) is the primary point of contact for our customers for general support and service. This role will be responsible for order management of accessories/consumables products, product returns, processing credits, dispatching calls to field personnel and answering general questions for customers as it relates to service and support.

The CCR will interface collaboratively with the Noah sales and service teams to serve our customers and ensure their needs and expectations are met. This position requires a mindset that cares first and foremost about the needs of our customers. This is accomplished by enthusiastically assisting our customers, showing empathy for their needs, urgency to get results, and providing clear expectations.In addition, this role will help define business processes for the Customer Service team to establish repeatable and scalable activities and to ensure compliance to meet regulatory and financial obligations.

A Day In The Life Of Our Customer Care Representative:

• Provide positive customer experiences over the phone or through email.
• Receive and process customer orders though the company ERP system.
•  Receive and process customer complaints into the company CRM system.
• Create invoices to bill customers for purchases.
• Process customer returns and issuing credits.
• Escalate customer communication the department cannot resolve.
• Effectively communicate cross functionally with all levels of the organization.
• Maintain business systems for data accuracy.
• Process and direct incoming email.
• Work closely with the quality department to process customer complaints and investigations.

About You:

• Associates Degree
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• 4 years Customer Service experience in the medical equipment industry preferred.
• Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases - Salesforce, Oracle, SAP, NetSuite, etc…)
• Excellent verbal and written communication skills, strong multitasking abilities.
• The drive to solve problems and meet goals.

Workplace Type: Remote

Benefits & Perks (For Full Time Employees):

• Competitive Salary
• Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options
• Equity & Bonus Program
• Life Insurance (company paid & supplemental) and Disability insurance
• Mental health support through medical insurance programs
• Legal and Pet Insurance
• 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days
• Paid parental leave
• In-office snacks and beverages 
• In-office lunch stipend
• Learning & Development Opportunities: On-demand online training and book reimbursement
• Team building and company organized social and celebration events

#LI-Remote

Pay Transparency

The Pay Range for this position is listed. Consistent with applicable laws, an employee's pay within this range is based on a number of factors which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location of the posted role. Noah Medical reserves the right to modify this range as needed based on candidate experience level and/or specialized skills. Please note that the aforementioned range is only one component of the position's total compensation package.

California Pay Range$30—$43 USD

Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable. 

Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender,