Technical Writer

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, and London.

• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. 

What you'll do

As a Technical Writer, you’ll work closely with Product Management, Engineering, and Agent Development to craft documentation, guides, videos, and educational content that help people succeed with our platform. Our documentation must meet people where they are: whether they’re integrating APIs, configuring agents through our no-code platform, or driving customer experience strategy.

Technical writing here isn’t just about documentation — it’s about storytelling, clarity, and building trust with our customers. We’re looking for someone who thrives at this intersection.

• Own and maintain high-quality documentation across different personas:

  • Developers: API references, SDK guides, tutorials, code samples, reference agents.

  • No-code builders: step-by-step product walkthroughs, task-based guides, video explainers.

  • CX leaders: conceptual overviews, operations guides, success playbooks.

• Translate technical details into clear, approachable explanations without losing precision.

• Collaborate with Engineering and Product teams to understand new features and ship documentation in sync with product releases.

• Collaborate with Product Marketing and Product Management to curate and maintain our changelog, ensuring product updates are communicated clearly and consistently.

• Maintain our documentation product and its surrounding UX and features, ensuring docs are discoverable, usable, and integrated seamlessly into the overall platform experience.

• Create educational resources such as quickstarts, blog posts, best-practice guides, and video tutorials tailored to different audiences.

• Establish documentation standards, style guides, and templates to ensure consistency and scalability across technical and non-technical content.

• Proactively identify content gaps and improve discoverability, usability, and overall customer experience.

• Engage with the community of builders and operators to learn from real-world usage and incorporate feedback into docs.

What you'll bring

• Excellent written communication skills, with an ability to explain technical concepts clearly and concisely.

• Experience writing developer-focused documentation for APIs, SDKs, CLIs, or developer platforms.

• Familiarity with modern developer tools and workflows (e.g., GitHub, Git, Markdown).

• Comfort working closely with engineering teams and reading code when needed (experience with TypeScript, Python, or similar languages is a plus).

• A track record of producing content that improves user adoption and reduces friction.

• Strong editorial judgment, adapting tone and structure for different audiences.

Even better...

• Experience working at a fast-moving startup.

• Background in computer science, engineering, or a related technical field.

• Contributions to open-source projects or developer education communities.

• Familiarity with AI concepts, frameworks, and APIs.

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other profes