Sr. Video Creative (Post-Production + Studio Production)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is looking for a dynamic and creative Sr. Video Creative who brings together expert-level video editing and motion design skills with solid hands-on experience in video production. This hybrid role is ideal for someone who thrives in post-production but can also lead and support in-studio and on-location filming. The ideal time split for this role is 70% post-production and 30% production. 

As a key member of the Creative team, you will be responsible for crafting high-impact video content through editing, motion graphics, and animation, while also leading small to mid-sized shoots and contributing to our in-studio video capabilities. You will collaborate closely with marketing, product, and design teams to create a wide range of content including promotional videos, webinars, demos, and social-first content—all tailored to drive engagement and elevate the Genesys brand. 

What You’ll Do 

🎬 Post-Production (70%) 

• Lead editing and motion design work across multiple video projects using Adobe Premiere Pro, After Effects, Audition, and other tools. 

• Design and integrate motion graphics, visual effects, and animations that align with brand guidelines and elevate storytelling. 

• Adapt video content for various platforms including social media, web, webinars, and events. 

• Maintain quality control, ensuring final deliverables are polished, on-brand, and optimized for performance. 

• Provide creative input throughout the editing process to ensure each video achieves its strategic and visual goals. 

📸 Production (30%) 

• Take the lead on in-studio shoots, managing camera operation, lighting setups, and sound recording. 

• Support or direct field productions (occasional travel), ensuring technical excellence in diverse environments. 

• Set up and break down equipment efficiently, troubleshoot technical issues on set, and ensure smooth production logistics. 

• Work with on-camera talent to create a professional and comfortable shoot experience. 

Key Responsibilities 

• Collaborate cross-functionally with marketing, product, and creative teams to shape and execute video strategies. 

• Balance multiple video projects with overlapping deadlines using tools like Asana for project tracking and coordination. 

• Offer mentorship and feedback to junior creatives and freelancers as needed. 

• Keep up with emerging trends and tools in video, motion design, and production technology. 

What You Bring 

• 8+ years of professional video production and post-production experience. 

• A compelling portfolio showcasing both editing/motion design and production expertise.