Project Support Coordinator

Project Support CoordinatorSERVPRO Team Lutz – Lansdale, PA
Why This Role MattersAt SERVPRO Team Lutz, every project begins with clear communication and dependable coordination. As the Project Support Coordinator, you’ll be a key member of the production office team, helping connect customers, field crews, and project managers. Your organization and follow-through will directly support how smoothly projects move forward and how confidently we serve our customers.This is a professional role where strong communication, attention to detail, and reliability make a difference every day. We’re looking for someone who brings initiative and a sense of ownership to their work—someone who takes pride in making the role successful.
About the OpportunityThe Project Support Coordinator role is well-suited for someone with experience in restoration, construction support, or dispatch who wants to continue building a career on the operations side of the industry. Success in this position can lead to advancement opportunities within the production office.
Key Responsibilities

• Coordinate daily scheduling of crews, equipment, and subcontractors for water, fire, and mold restoration projects
• Enter and maintain accurate project information in DryBook™, WorkCenter, and scheduling tools
• Track project progress, assist with inspection scheduling, and support project managers in keeping jobs on schedule
• Respond to customer calls with professionalism, providing updates and routing information to the right team members
• Maintain organized records of project activities, field notes, and communications
• Work closely with both office staff and field teams to ensure smooth handoffs and consistent follow-through

Position Requirements

• High school diploma/GED required; additional education or training a plus
• 2+ years of customer service, dispatch, or construction/restoration office experience preferred
• Strong organizational skills with the ability to manage multiple priorities accurately
• Proficiency with computers and scheduling software

Compensation & Benefits

• Salaried position with room for advancement in the production office
• Health insurance
• 401(k) retirement plan
• Accrued paid time off (PTO)
• Cell phone and laptop technology package to support your role
• Opportunities for ongoing training and professional development

Join Our TeamWe’re seeking someone who values teamwork, approaches responsibilities with consistency, and takes ownership in their work. If you’re motivated to grow with a company that restores homes, businesses, and peace of mind for our customers, we’d like to hear from you.Apply today to take the next step in your career with SERVPRO Team Lutz.

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At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

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