Assistant Nurse Manager, Medical Telemetry, IMC

Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

I. General Summary
Under general administrative direction of the Nurse Manager, the Assistant Nurse Manager, Patient Care Services (PCS) is accountable for the delivery of patient care services which supports the strategic plan of the organization and achieves clinical and service quality objectives, in a clinical unit or care delivery site.  This role is accountable for the quality of clinical services delivered, for the competency and performance of nursing staff, and for designing and maintaining systems to support multidisciplinary team functioning and continuity of services within a product line, while working in coordination with Nurse Manager.  The Assistant Nurse Manager, PCS also serves as a key participant in organizational project teams and work groups at the organizational and unit level.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. 1. Helps to manage and evaluate the system of care delivery and clinical services on one or more patient care units which helps to meets clinical and service quality objectives alongside the Nurse Manager.
      1. In collaboration with medical staff leadership, assesses requirements for care delivery systems to meet changing patient population requirements.  Plans strategies and services to meet clinical program objectives.  Communicates long and short term plans and objectives to staff under the direction of the Nurse Manager.
      2. Ensures excellence of clinical practice and patient care services, including meeting or exceeding customer requirements, improving clinical outcomes and achieving productivity and expense reduction goals.  Assures that programs, services and staff performance meet regulatory requirements and professional standards.
      3. In collaboration with Nurse Manager, supports unit based professional practice partnership(s) which are designed around the requirements of customers (patient, physicians and payors) and which involve staff in decision making and unit operations.
      4. Develops effective administrative, coordination and communication systems.  Ensures effectiveness of unit operations alongside the Nurse Manager.
      5.   Collaborates with multidisciplinary team members to assess, redesign and continually improve effectiveness and productivity of clinical programs.

1. 1. Assumes a leadership role in managing the quality of services provided at the unit level.
      1. Implements systems to assess and respond to customer perceptions of service.  Is visibly involved in obtaining customer feedback, incorporating customer requirements into service design and requiring staff performance which meets customer requirements.
      2. Implements systems to manage and improve the performance of unit level processes and to improve the performance, consistency and coordination of cross functional processes.
      3. Teaches and coaches staff in effective process analysis and improvement techniques and in using data to assess and improve unit performance.
      4. Provides leadership visibility and presence during non-traditional shifts, working alongside the manager to maintain employee/supervisor relationships, and also assists in balancing time management for nurse manager.
      5. Assistant Manager is on-point to provide on-site coverage for the Manager when they are off-site for any protracted period.
   2. Manages human and fiscal resources to meet financial goals and achieve identified outcomes.
      1. Effectively participates in the development, communication, monitoring and management of personnel on the unit.
      2. Effectively incorporates patient care requirem