Senior Manager-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. 

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally. Network & Acquirer Solutions (NAS) within GMNS drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. The Acquirer Transaction Capabilities team within the NAS organization is at the tip of the spear of the proprietary transaction process. We power billions of transactions resulting in merchants being paid and continuing to welcome American Express cardmembers and their cards. 

About the role

Reporting to the Director of Submissions, the Senior Manager, Digital Product Management will be responsible for delivering the modernization of the Submissions Product driving our transaction processing. This role is part of a broader team that provides the digital tools, insights and support to help merchants of all sizes manage every aspect of their American Express relationship securely and efficiently. The Senior Manager, Digital Product Management, has ultimate responsibility for delivering the product backlog working with business, markets, compliance, design and engineering to realize the product vision driving a well-managed development roadmap with set release cycles.  You will work among high performing product, process, and engineering teams obsessed with problem solving. You will have a passion to drill down to the core problem statement for our customers and offer digital solutions. Working with our partners you will develop Capability roadmaps and prioritize features that optimize shareholder value while solving customer problems. You enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Key Job Responsibilities:

·                          Define product vision, strategy & roadmap understanding end user needs

·                          Continuously engage with partners and stakeholders to review growth      opportunities for the product

·                          Leverage quantitative and qualitative data to understand customer behavior to drive informed product decisions

·                          Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity

·                          Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility

·                          Managing the product life cycle from strategic planning to tactical execution closely partnering with business, design and engineering teams

·                          Define OKRs, collect and report product metrics that are clear and concise to